Hen Jis

Certified Apple and Samsung Repair Technician more specialist in Apple Macbook Air,Pro and mobile device diagnostics repair. Skilled in coordinating inventory parts management handling and customer service. Proven ability to manage high-volume repair workflows coordination with the ability to work efficiently in fast-paced environments and ensure compliance with standards, background includes sales and financial transactions. Billigual in French and English with basic Spanish.

Certified Apple and Samsung Repair Technician - Cellcom Communications, one of Bell largest franchise networks

(2023 - 2026)

• Managed repair tickets requests and service tickets using internal systems
• Perform hardware repair troubleshooting and diagnostics on the smartphones and laptop.
• Maintained GSX records
• Handled Billing (CellSell)
• Tracked Inventory Report
• Provided customer service and hardware troubleshooting and diagnostics
• Daily Report

Logistic Coordinator/Inventory & Operations Specialist - Dollarama Account/Cellcom Communications,one of Bell largest franchise networks

(2022 - 2024)

• Managed repair requests and service tickets using internal systems
• Configured and updated Apple devices for deployment (MDM, Apple Business Manager)
• Performed testing, diagnostics, and organized incoming goods and equipment
• Prepared and packaged products for transportation
• Managed inventory, reports, and shipping of defective devices

Currency Exchange Teller - Tahiti Airport Exchange

(2018 - 2022)

• Handled cash transactions and foreign currency exchange
• Detected fraud and applied AML procedures
• Managed cash register, safe, and banking operations
• Provided customer service and transaction reporting

FX Sales Consultant - Change Groupe - Paris

(2013 - 2017)

• Managed currency exchange transactions and client relations
• Tained new employers and ensured compliance procedures
• Negotiated exchange rates with customers

Textile Sales Representative - Morgan Vernex Import

(2009 - 2011)

• Customer Service and Sales
• Handled Payments
• Manage Orders
• Negotiated Pricing

Customs Declaration Training - CCISM (2021 - 2021)

Airport Operation & Tourism - Aerosup (2012 - 2013)

French National Diploma (Complete) (2006 - 2006)

Hospitality, Tourism (incomplete) - AUT (2008 - 2008)