Henrietta Obeng

Results-driven Human Services professional with over three years of experience providing career-focused counselling, intensive case management, crisis intervention, client advocacy, group facilitation, and individualized service planning for youth and adults experiencing complex social, economic, and employment barriers. Skilled in conducting comprehensive assessments, identifying client strengths and barriers, developing goal-oriented action plans, facilitating workshops, and connecting individuals with employment, education, housing, mental health, and community resources. Passionate about empowering diverse populations through strengths-based, trauma-informed, and anti-oppressive practice while helping clients achieve meaningful employment, education, and long-term self-sufficiency.

Resident Advocate Counsellor - Embrave: Agency to End Violence

(2023-01)

• Provide individualized counselling, case management, crisis intervention, and advocacy to women experiencing violence, housing instability, financial hardship, and employment-related barriers.
• Conduct comprehensive client assessments to identify strengths, barriers, immediate needs, and long-term goals while developing individualized service plans.
• Support clients in achieving employment, education, housing, and financial stability through collaborative goal planning and ongoing coaching.
• Assist clients with resume development, employment readiness, referrals to employment and training programs, income supports, and community resources.
• Connect clients with educational opportunities, job readiness programs, legal supports, healthcare providers, housing services, and financial assistance based on individualized goals.
• Utilize motivational interviewing and strengths-based approaches to encourage client engagement, confidence, and sustainable outcomes.
• Facilitate psychoeducational groups focused on life skills, confidence building, healthy coping, communication, and self-advocacy.
• Maintain accurate case files, assessments, referrals, progress notes, reports, and confidential electronic documentation in accordance with agency standards.
• Collaborate with multidisciplinary professionals and community agencies to coordinate wrap-around services and improve client outcomes.

Youth Mentor - St. Alban's Boys & Girls Club - Toronto, ON

(2022-06 - 2022-08)

• Mentored youth through individualized coaching focused on educational achievement, employment readiness, leadership development, and life skills.
• Assisted participants with resume writing, interview preparation, goal setting, and career exploration.
• Planned and facilitated engaging workshops and recreational programming that strengthened communication, teamwork, confidence, and workplace readiness.
• Built trusting relationships with youth from diverse cultural and socioeconomic backgrounds while encouraging positive decision-making and personal growth.
• Collaborated with staff and families to support participant success and community engagement.

Volunteer Crisis Responder - Kids Help Phone

(2021-01 - 2022-12)

• Delivered crisis counselling, emotional support, and solution-focused interventions to youth and young adults experiencing emotional distress, family conflict, unemployment, housing instability, and mental health concerns.
• Conducted comprehensive needs assessments and connected individuals with employment, education, housing, counselling, and community support services.
• Demonstrated excellent communication, active listening, problem-solving, and client engagement skills while maintaining confidential documentation.

EDI Research Assistant - Canadian Society for Medical Laboratory Science (CSMLS)

(2022-01 - 2023-12)

• Supported organizational projects through research, program evaluation, data collection, report preparation, and stakeholder collaboration.
• Organized confidential records and analyzed data to support equity-focused initiatives and continuous improvement.
• Utilized Microsoft Office Suite to prepare reports, presentations, and documentation while managing multiple priorities and deadlines.

Bachelor of Arts Honours - Gender and Social Justice - Trent University (2018-01 - 2022-12)

Ontario Secondary School Diploma - Westview Centennial Secondary School (2014-01 - 2018-12)