Hephzibah Sam
Cybersecurity Analyst
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About
Results-driven IT and Cybersecurity professional with experience in network administration, technical support, client coordination, and security operations. Strong background in infrastructure support, incident management, stakeholder communication, and process improvement.
Experience
Client Coordinator at RNS Health Care Services (2025-06 – Present)
Coordinate daily client service operations, schedules, and staffing requirements. Manage confidential client records while ensuring privacy compliance. Resolve client and caregiver issues promptly.
- Coordinate daily client service operations, schedules, and staffing requirements.
- Manage confidential client records while ensuring privacy compliance.
- Resolve client and caregiver issues promptly.
Network System Analyst at HCL Technologies (2016-06 – 2021-08)
Maintained networks, systems software, hardware, and configurations. Executed network security measures and disaster recovery plans. Created technical documentation and performance reports.
- Maintained networks, systems software, hardware, and configurations.
- Executed network security measures and disaster recovery plans.
- Created technical documentation and performance reports.
Network Security Engineer at CSS Corp (2016-06 – 2017-05)
Supported Palo Alto Firewall, VPN, IPSec, and URL filtering. Resolved routing/switching issues involving RIP, OSPF, and BGP.
- Supported Palo Alto Firewall, VPN, IPSec, and URL filtering.
- Resolved routing/switching issues involving RIP, OSPF, and BGP.
Education
Post Graduate in Cyber Security – Centennial College
Post Graduate in Technical System Analysis – Fanshawe College
Master's in Electronics & Instrumentation Engineering – Karunya University
