Hervine Umutijima

Dedicated Licensed Practical Nurse with specialized training and solid hands-on experience in direct patient care. Skilled in monitoring general health status, assisting with daily living activities, and collaborating with medical teams. Previous experience in customer service and healthcare administration, ensuring a patient-centered approach and effective task management. Ready to contribute to excellence in care at Sanned Canada through a rigorous and empathetic approach.

Licensed Practical Nurse (LPN) - Hôpital du Sacré-Cœur de Montréal - Montréal

(2026-06)

• Provides patient care, monitors their general condition, and facilitates their daily activities.
• Collaborates with the healthcare team to maintain patient well-being, supervises general condition, and supports daily living activities.

Receptionist - CHSLD Paul-Lizotte - Montréal-Nord

(2022 - 2023)

• Welcomed visitors, managed phone calls, coordinated appointment scheduling, and provided essential administrative support.

Customer Service Representative - Arbonne Canada - Montréal/Toronto

(2021 - 2022)

• Handled customer inquiries by phone, email, and chat, in addition to managing returns, deliveries, fraud prevention, and order tracking.

Service Aide – Emergency - Hôpital Jean-Talon - Montréal

(2020 - 2021)

• Provided valuable support to nurses, ensured room disinfection, contributed to patient comfort, and rigorously applied prevention and hygiene measures.

Collection Agent - EOS Canada - Montréal

(2019 - 2020)

• Managed client accounts, followed up on payments, and negotiated repayment plans.

Collection Agent (TD Bank & American Express) - NCO Financial Services - Montréal

(2018 - 2019)

• Established contact with clients, processed payments, and ensured compliance with financial agreements.

Customer Service Representative - Groupe Dynamite / Garage - Montréal

(2015 - 2017)

• Handled customer complaints, performed upselling, and provided billing support.

High School Diploma - Calixa_lavalle (2012-02 - 2017-08)

DEP - Licensed Practical Nurse - École de métiers de faubourg (2024-02 - 2025-12)