Hesham Dawari

Excellent rapport-building at all levels of the business, leading peers through continuous coaching and training to help maintain and enhance world-class standards in service delivery. Clear verbal and written communicator with cross-cultural sensitivity; equally fluent in English and Farsi. Strong problem-solving skills and conflict resolutions.

Proven ability to safeguard confidential information, effectively problem-solve and complete a high volume of work within strict timelines while ensuring accuracy while maintaining the company's Values, its Code of Conduct Principles of the day-to-day business controls with Compliant. Flexible team member who welcomes new duties, thrives in a diverse fast-paced work environment, shares knowledge and ideas and readily assists others where needed to achieve team goals.

Warehouse Worker - GEODIS - Oshawa, Canada

(2023-09)

• Prepare orders by processing requests and supply orders; pulling materials; Picking ; packing boxes; placing orders in delivery area
• Maintain inventory controls by collecting stock location orders and printing requests
• Responsible for maintaining a ledger for the exchange of materials in and out of the warehouse and reporting them daily to the warehouse manager
• Maintain quality service by following organization standards
• Maintain a safe and clean work environment by keeping shelves, pallet areas, and workstations neat; maintaining a clean shipping supply area; complying with procedures, rules, and regulations
• Responsible for teaching team spirit and organizing team-building activities monthly

Store Worker - Metro Grocery Store - Oshawa, Ontario

• Champions a customer-focused culture to deepen client relationships
• Provided a positive and consistent experience by striving for excellence in understanding client inquiries, streamlining service delivery and identifying next steps
• Enforcing and advising company's policy and procedure
• Able to exercise good judgment, discretion and insight into identifying the root cause of the inquiry and diffuse a potential escalation
• Identified trends and challenges in training, communication, system limitations to streamline opportunities and the need for policy to review and identify the diversity within the different business lines within the company

Engineer - Kabul municipality - Kabul, Afghanistan

(2018 - 2021)

• Staying up to date with international engineering trends
• Identifying and addressing problems
• Supervising production
• Estimating costs and timelines
• Conducting research and applying new knowledge
• Designing processes, materials, tools, and systems
• Making improvements to existing processes, materials, etc
• Implementing solutions and designs
• Training other engineering personnel

Engineer - Shahen Somir Construction Company - Kabul, Afghanistan

(2013 - 2018)

• Using mathematical and scientific knowledge to find solutions
• Giving clear and detailed information to the team members and clients about project analysis and design
• Preparing project estimates and budgets
• Obtaining all necessary legal requirements and approvals to ensure projects move forward as planned
• Helping the management develop the project's budget
• Ensuring projects are completed within the allotted schedule and meet the original specifications
• Developing detailed reports and manuals that direct how clients or team members will use a new machine

Part-Time English Language Teacher - Amani English Language Center - Kabul, Afghanistan

(2008 - 2013)

• Planning course material and activities
• Assessing the students' progress (e.g., homework, exam grades, etc.)
• Building trusting relationships with students, parents, and other staff

Bachelor's Degree - Civil Engineering - Kabul University (2014)