Hetal Dalal

I am a Licensed Optician and Contact Lens Fitter with over 15 years of experience. Worked in variety of field in providing best service with customer retention

Clinic Manager – Evolve Wellness, Scarborough, ON | Jan 2018 – Present

• Managed clinic operations and led a team of staff, increasing productivity and patient satisfaction.
• Implemented service enhancements and patient feedback loops, boosting retention rates.
• Maintained compliance with healthcare regulations and industry best practices.

• Directed operations, inventory, budgeting, and staff training to improve store performance.
• Implemented promotions and campaigns, increasing sales and customer engagement.
• Mentored new employees, improving service quality and operational efficiency.

• Assisted clients with frame selection, adjustments, and minor repairs.
• Ordered, edged, and fitted prescription lenses accurately.
• Educated clients on contact lens usage and follow-ups.

• Evaluated prescriptions and provided lens and frame recommendations.
• Adjusted and repaired eyeglasses for proper fit and comfort.
• Kept updated with industry trends and continuing education.

• Diploma in Small Business & Entrepreneurship – George Brown College, Toronto, ON (2017)
• Diploma of Opticianry – B.C College of Optics, Vancouver, BC (2009)
• Bachelor of Home Science – S.M. Patel College of Home Science (1999)