Hiba Qadri

Over 3 years of experience in customer service. Skilled in resolving customer concerns efficiently and professionally. Strong administrative and organizational abilities. Proven ability to manage time effectively and meet demands.

Advanced proficiency in Google features and Microsoft Office. Excellent teamwork and leadership skills. Certified in BLS First Aid, CPR, WHMIS and Food Handlers. HARP certified (After June 10th graduation).

Level I and II Dental Assisting. Able to work with Axium and Carestream software for patient charting and radiographs. Willing to adapt and learn different dental softwares.

Dessert Shop Staff - Scooped by Demetres - CityPlace, The Distillery District, The Waterworks Food Hall, The Queen's Cross at Eaton Centre

(2023-08)

• Provided exceptional customer service in a high-paced dessert shop environment.
• Prepared and served ice cream, and desserts with accuracy and efficiency.
• Maintained cleanliness and organization of workstations to ensure health and safety standards.
• Engaged with customers to create a welcoming and enjoyable experience.
• Managed cash register transactions.
• Crafted amazing desserts for Uber Eats orders in the ghost kitchen.
• Opened and closed the stores, making sure everything is up to par.

Operations Assistant - NextGen Trading Inc.

(2020-11 - 2021-10)

• Organized inventory units at storage facilities for Amazon stores.
• Assisted with packaging and delivery for online customers.
• Labeled merchandise accurately and efficiently.

Volunteer - The Sisters of St. Joseph of Toronto

(2023-11 - 2024-05)

• Provided companionship and assistance to residents in a retirement home setting.
• Helped organize recreational activities to enhance residents' engagement and well-being.
• Assisted with meal service and light housekeeping duties.
• Fostered positive relationships with elderly residents, ensuring a caring and supportive environment.

Volunteer - Moby's Day Care Services

(2018-09 - 2020-03)

• Engaged children in educational games and activities.
• Ensured children's play and rest areas were safe and organized.
• Communicated with parents regarding children's daily activities and progress.

Dental WIL Placement - EllesBirch Dental

(2026-04 - 2026-05)

• Assisted chairside during composite restorations and cavity fillings, supporting dentists and hygienists with 4-handed dentistry and efficient operatory turnover
• Executed IPAC-compliant sterilization, packaging, and biological indicator testing for all dental instruments, maintaining strict infection control standards
• Performed intraoral radiographs and perio charting while documenting procedures accurately in patient records
• Supported anxious and pediatric patients through effective communication, and adapted to variable clinic flow by assisting with various appointments and shadowing clinical staff

Dental Assistant - UofT Faculty of Dentistry

(2026-03 - 2026-05)

• Assisted chairside during composite resin restorations
• Making sure patient care and comfort is prioritized during appointments
• Setting up and tearing down units for Dental students
• Helped with IPAC-compliant sterilization, packaging while maintaining strict infection control standards

High School Diploma - Notre Dame High School (2020-09 - 2024-06)

Dental Assisting Levels I and II - Health Sciences - George Brown College – Health Sciences Campus (2024-09 - 2026-06)