Hillary Barnabas Graves

Results-driven Data Analyst and Sales Professional with over 10 years of cross-sector experience spanning healthcare data management, national biometric infrastructure, mining logistics, independent analytics consultancy, and premium international travel sales. Proven track record of applying statistical analysis, data-driven decision-making, and client-focused service to deliver measurable outcomes. Holds a BSc in Mathematics and Statistics with specialisation in quantitative research and statistical inference.

Adept at communicating complex analytical findings to non-technical audiences and consistently exceeding performance targets in competitive environments.

Independent Travel Agent / Premium Travel Consultant - Skylux Travel (Trevolution Group) - Remote

(2024-11)

• Promoted from ASAP Tickets to the luxury Skylux Travel division within 4 months, based on exceptional sales volume and client satisfaction scores.
• Manage end-to-end consultancy for business and first-class clientele, navigating complex GDS systems to source and book premium international travel.
• Consistently exceed monthly KPIs by applying a data-driven approach to lead management, pipeline tracking, and conversion optimisation.
• Build and maintain long-term relationships with high-value clients, ensuring seamless travel experiences and repeat business.

Content & Quality Analyst - Teleperformance - Remote

(2023-08)

• Apply structured evaluation frameworks to assess and improve content quality in a confidential operational environment (work performed under NDA).
• Utilise systematic analytical thinking and close attention to measurable performance indicators to support consistent quality improvement.

Freelance Data Analyst - Neisy Data and Management Consult - Ghana

(2016-06)

• Founded and operate an independent data analytics consultancy, providing research data analysis services to undergraduate and postgraduate students across multiple Ghanaian universities.
• Support clients in data collection, cleaning, analysis, interpretation, and reporting using appropriate statistical methodologies.
• Deliver analytical consultancy to business clients across sectors including healthcare, education, and commerce, translating data insights into actionable recommendations.
• Manage all aspects of the business independently including client acquisition, project delivery, and stakeholder communication.

Logistics Manager & Executive Assistant - MNC Mining Company - Ghana

(2021-10 - 2023-06)

Logistics Management

• Orchestrated fleet operations and procurement for heavy-duty mining machinery across multiple operational sites.
• Applied statistical forecasting to optimise inventory levels and significantly reduce operational downtime, delivering measurable cost savings.
• Maintained comprehensive operational logs and compliance records, ensuring audit-ready documentation at all times.
• Coordinated with suppliers, vendors, and contractors to ensure timely delivery of equipment and materials to active mining sites.
• Provided high-level administrative and executive support to senior management, managing complex calendars, scheduling meetings, and coordinating travel arrangements.
• Prepared executive reports, briefing documents, board presentations, and correspondence on behalf of senior leadership, ensuring accuracy, confidentiality, and professional presentation.
• Acted as primary point of contact between the executive team and internal departments, contractors, and external stakeholders, facilitating seamless communication and follow-through.
• Managed and prioritised incoming communications and action items for senior executives, ensuring timely responses and efficient workflow management.
• Organised and minuted high-level meetings, tracked action points, and followed up with relevant parties to ensure accountability and on-time delivery.

Mobile Registration Workstation Operator - National Identification Authority (NIA) - Ghana

(2019-04 - 2020-09)

• Captured high-fidelity fingerprint and iris scan biometric data for Ghana's national security database as part of a large-scale citizen enrollment programme.
• Calibrated biometric hardware and troubleshot software anomalies in the field, maintaining 100% data verification accuracy across high-volume public queues.
• Operated independently across multiple deployment sites, exercising professional judgement and maintaining rigorous data integrity standards.

Acting Registrar - Kommenda Traditional Council - Ghana

(2017-11 - 2019-03)

• Directed administrative governance and served as official custodian of legal archives, ensuring integrity and traceability of institutional records.
• Coordinated stakeholders across a complex governance environment, managing high-level institutional correspondence and record-keeping.

Records Officer / Statistical Assistant - Kasoa Polyclinic - Ghana

(2016-01 - 2017-10)

• Managed patient data systems, ensuring rapid and accurate retrieval while maintaining 100% medical confidentiality.
• Compiled monthly health data reports tracking patient metrics for submission to regional health directorates, supporting evidence-based public health planning.

Part-Time Farmer & Livestock Entrepreneur - Self-Employed - Ghana

(2014-01)

• Founded and manage a part-time farming and poultry/livestock rearing business, started during undergraduate studies at the University of Cape Coast in 2014.
• Oversee all aspects of operations including animal husbandry, feed management, health monitoring, and business planning.
• Apply data-driven approaches to track production cycles, manage costs, and optimise yield, reflecting the same analytical mindset applied across professional roles.
• Demonstrate entrepreneurial initiative and long-term business thinking sustained alongside a full-time professional career.

BSc - Mathematics and Statistics - University of Cape Coast