Himanshu .

Pharmacy Systems & Operations Specialist with 4+ years of Canadian experience in specialty pharmacy environments. Skilled in Kroll Pharmacy Software, insurance adjudication workflows, and end-to-end prescription fulfillment including cold-chain logistics and courier coordination. Experienced in optimizing pharmacy operations through accurate prescription processing, system troubleshooting, AE reporting, and cross-functional coordination between patients, prescribers, insurers, and internal pharmacy systems.

Strong IT background with ability to support pharmacy systems, improve workflow efficiency, and ensure accurate and compliant medication delivery.

Pharmacy Operations & Systems Support (Specialty Pharmacy) at BIOSCRIPT SOLUTIONS (2024-01 – Present)

• Coordinate end-to-end specialty pharmacy operations including prescription intake, insurance coordination, and medication delivery workflows
• Manage pharmaceutical logistics including packaging, labeling, and courier coordination (Purolator and other carriers) ensuring timely and safe delivery of medications
• Generate and verify shipping documentation and waybills in compliance with cold-chain and specialty pharmacy requirements
• Support AE (Adverse Event) reporting and product quality documentation for regulatory compliance and patient safety monitoring
• Process specialty medication orders in compliance with SOPs and Health Canada guidelines
• Resolve insurance-related delays and adjudication issues to ensure uninterrupted patient therapy
• Maintain accurate patient and shipment records supporting audits and regulatory inspections
• Coordinate with patients, prescribers, insurers, and internal teams to ensure continuity of care

Pharmacy Assistant at TORBRAM PHARMACY (2022-01 – 2024-01)

• Processed 250+ prescriptions daily using Kroll Pharmacy Software with a high level of accuracy and efficiency
• Managed pharmacy inventory, reducing medication waste by 15% while ensuring optimal stock levels
• Handled insurance adjudication, reversals, and troubleshooting, improving claim success rates and reimbursement timelines
• Trained and mentored new pharmacy assistants on pharmacy workflow, Kroll usage, and compliance standards
• Provided on-site IT and technical support for pharmacy systems, minimizing operational downtime
• Oversaw front shop operations, customer service, merchandising, and daily reconciliation activities

Graduate Certificate in Mobile App Development – CENTENNIAL COLLEGE (2022-01 – 2023-01)