Hiral Patel
I am employee of Concentrix
Talent
Windsor, OntarioMember since February 14, 2023
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About
Customer Service/ Call Centre Representative Dec 2022 - Present
Concentrix Windsor, Canada
- Welcome customers to the brand and our variety of products.
- Manage large amounts of inbound and outbound call in a timely manner.
- Handle multiple call types from our various members in North America and answer general customer questions or inquiries clearly and professionally in English.
- Assist Customer with navigation and roadside assistance or vehicle warranty and recalls while making tailored recommendations on our products and services to meet their needs.
- Obtain, file and input customer information and data.
- Listen attentively to our Member’s needs, while demonstrating empathy and building rapport.
- Follow communication “scripts” when handling different topics.
Experience
Customer Service (Call Centre Representative) June 2022 - Nov 2022
Life Insurance Corporation of India • Ahmedabad, India
- Manage large amounts of inbound and outbound call in a timely manner.
- Follow communication “scripts” when handling different topics.
- Identify customers needs, clarify information, research every issue and vide solutions and/or alternatives.
- Seize opportunities to upsell products when they arise.
- Build sustainable relationships and engage customers by taking the extra mile.
- Keep records of all conversation in our call center database in a comprehensible way.
- Frequently attend educational seminars to improve knowledge and performance level.
- Collection of outstanding accounts and providing customers with information regarding their options for payment.
- Meet personal/team qualitative and quantitative targets.
- Research customer account records to troubleshoot.
- Filing of field activities and various reports.
- Sort, distribute mail and process requests for services.
- Co- ordinate activities with other work units or departments.
Life Insurance Corporation of India • Ahmedabad, India
- Sell automobile, fire, health, life, property, marine, aircraft, and other types of insurance to clients.
- Establish client insurance coverage, calculate premiums, and establish a method of payment.
- Provide information concerning the group and individual insurance packages, the range of risk coverage, benefits paid, and other policy features.
- Ensure appropriate forms, medical examinations, and other policy requirements are completed.
- Monitor insurance claims and responds to client’s inquiries.
- Identify and solicit potential clientele.
ICICI BANK INDIA • Ahmedabad, India
- Process customer cash deposits and withdrawals, cheques, transfers, bills and credit card payments, money orders, certified cheques and other related banking transactions
- Obtain and process information required for the provision of services, such as opening accounts and savings plans and purchasing bonds.
- Sell travelers’ cheques, foreign currency, and money orders.
- Answer inquiries and resolve problems or discrepancies concerning customers’ accounts.
- Inform customers of available banking products and services to address their needs.
Education
EDUCATION
Master of Commerce (Accounting) - WES Assessment Jun 2018 - May 2020
Gujarat University • Gandhinagar, India
Bachelor of Commerce (Accounting) - WES Assessment Jun 2015 - May 2018
Gujarat University • Gandhinagar, India
