Hollie Healy

Experienced hospitality professional with extensive experience in a Michelin-star hotel environment, delivering exceptional fine-dining service to the highest industry standards. Skilled in guest relations, attention to detail, and working efficiently in high-pressure settings. Known for professionalism, strong teamwork, and creating seamless, memorable dining experiences.

Sales Assistant at NEXT (2025-03 – Present)

• Assist customers with clothing selection, sizing, and styling advice to enhance the shopping experience
• Operate tills and handle cash and card transactions accurately
• Maintain high standards of visual merchandising and store presentation
• Replenish stock and organise displays to ensure product availability
• Work as part of a team to meet sales targets and support daily store operations
• Deliver friendly, professional customer service in a fast-paced retail environment

Receptionist at Howard and Co Solicitors

• During winter season from 2020-2024
• Managed appointments, handled phone calls and front desk duties
• Supported legal team with admin tasks
• Ensured smooth daily operations and excellent client service throughout the busy period

Watersport Instructor at Ardmore Watersports (2022-06 – 2024-08)

• Led and supervised large groups in open-sea watersports activities, ensuring participant safety at all times
• Assessed sea and weather conditions daily to determine whether activities could safely proceed
• Planned and delivered structured watersports sessions suited to varying age groups and ability levels
• Enforced strict safety procedures, including correct use of equipment and emergency protocols
• Provided clear instructions and guidance to participants to ensure confidence and enjoyment on the water
• Maintained equipment and ensured all safety gear met required standards
• Delivered a fun, engaging, and professional experience while prioritising ocean safety

Waitress at Michelin Cliff House Hotel (2020-06 – 2022-06)

• Delivered exceptional fine-dining service in a Michelin-star environment, adhering to the highest hospitality standards
• Anticipated guest needs to ensure a seamless and personalised dining experience
• Maintained expert knowledge of seasonal menus, ingredients, and preparation techniques
• Executed formal service techniques (silver service, wine service, table-side service where applicable)
• Collaborated closely with kitchen and sommelier teams to ensure precise timing and service flow
• Managed high-pressure service periods while maintaining composure and professionalism
• Handled VIP guests and special requests with discretion and attention to detail
• Maintained immaculate presentation standards in line with luxury hospitality expectations
• Processed payments accurately and managed reservations or table allocations when required
• Trained and supported new team members in fine-dining service standards

Bachelor's in Commerce – University College Cork (2024-09)

Leaving Certificate – St Angela's College (2018-09 – 2024-05)