Project Coordinator at North & Gray (2026-04 – Present)
- Led client and community engagement as the primary point of contact for partner organizations and stakeholders, ensuring alignment with project goals.
- Coordinated scheduling, task tracking, and workflow management for multiple concurrent projects, enhancing operational efficiency.
- Facilitated communication between internal teams and external partners, resulting in seamless project delivery and enhanced stakeholder satisfaction.
- Spearheaded the planning and execution of workshops, training sessions, and community programs to promote stakeholder involvement.
- Maintained comprehensive project documentation and reporting systems for transparency, compliance, and accountability.
Project Coordination & Legal Analyst at Frauenzentrale Zürich (2025-10 – 2026-04)
- Coordinated NGO projects with a strong focus on compliance and alignment across timelines, stakeholders, and organizational priorities.
- Conducted in-depth legal and policy research, synthesizing findings into concise reports that informed strategic decision-making processes.
- Supported fundraising initiatives through targeted research, outreach efforts, and effective donor communication, improving funding success.
- Maintained clear and professional communication across teams to enhance stakeholder engagement and collaboration-related efforts.
- Managed sensitive information with discretion, ensuring rigorous compliance with internal policies and legal standards.
Customer Success & CRM Specialist at Gruppo Brandini (2024-01 – 2024-12)
- Managed customer interactions through CRM systems (Zendesk), significantly improving response efficiency and customer satisfaction ratings.
- Analyzed customer feedback to drive process improvements, enhancing overall service delivery and client retention strategies.
- Collaborated with cross-functional teams to optimize client journeys and implement effective retention strategies that boosted customer loyalty.
- Supported data tracking and reporting initiatives to inform business decisions and to identify performance improvement opportunities.
Case Manager & Legal Services Assistant at U.DI.CON (2020-02 – 2021-02)
- Supported legal case management, including detailed document preparation and administration, ensuring regulatory compliance and efficiency.
- Acted as a liaison between clients and legal professionals, facilitating clear communication and resolution of legal queries.
- Assisted clients with legal and tax-related issues, maintaining a high standard of confidentiality and professionalism.
- Streamlined appointment scheduling and case tracking systems, improving organizational efficiency and client satisfaction.
Legal Intern (Immigration Division) at Court of Florence (2019-11 – 2019-11)
- Assisted with case preparation, conducting thorough document reviews and performing legal research in immigration law.
- Observed court proceedings, gaining practical insights into legal processes and immigration regulations.
- Maintained accurate records and provided administrative support for legal processes, enhancing the overall efficiency of legal operations.
