Holly Marcuz

Dedicated and detail-oriented professional with over 4 years of clinical support and community-based experience, backed by specialized training in Emergency Telecommunications and Medical Terminology. Adept at conducting systematic assessments, managing detailed records, and enforcing safety protocols in compliance with regulatory frameworks. Proven ability to handle high-stress situations with neutrality and impartiality, resolve conflicts, and communicate complex regulations to diverse populations.

Exceptionally skilled at maintaining detailed documentation, utilizing database systems, and managing field logistics with a high degree of confidentiality and professionalism.

Occupational Therapy Assistant / Independent Contractor - HELLO SPEECH, DEVELOPMENTAL SERVICES - Peel Region

(2025-08 - 2026-02)

• Managed community-based mobile operations across the Peel Region, independently organizing field schedules and navigating to various locations to deliver services.
• Conducted proactive and reactive observations of client environments to identify behavioral and environmental barriers, adjusting plans to ensure safety and compliance with therapeutic goals.
• Utilized standardized investigative and assessment techniques to track progress, document daily actions, and maintain highly accurate, confidential electronic records (SOAP notes) via the Jane app system.
• Communicated complex regulatory, procedural, and behavioral guidelines clearly to parents, caregivers, and interdisciplinary peers, fostering collaborative relationships.
• Ensured consistent adherence to strict safety protocols and regulatory guidelines to maintain a secure and legally compliant therapeutic environment.

Physiotherapy / Occupational Therapy Assistant - LIFEMARK SENIORS WELLNESS PROGRAM - Mississauga, ON

(2016-04 - 2020-06)

• Assessed, monitored, and evaluated resident needs and compliance with prescribed programs through methodical observation and data collection.
• Maintained complete, accurate, and time-sensitive municipal care records, charts, and quarterly summaries within the Point Click Care (PCC) database system.
• Ensured absolute data privacy and handled sensitive personal information with a high degree of confidentiality, adhering to strict organizational and legal protocols.
• Interacted daily with a diverse population, family members, and multi-disciplinary agencies to resolve issues, manage care conferences, and ensure clear understanding of program rules and limitations.
• Managed the procurement and logistics of physical assets, coordinating the ordering and allocation of specialized equipment and supplies.

Childcare Provider / Operator - HAPPY SMILES - Brampton, ON

(2010-09 - 2013-06)

In-Home Private Daycare

• Monitored assigned indoor and outdoor areas on a continuous basis to ensure compliance with safety regulations and operational standards.
• Identified early indicators of non-compliance, emotional stress, or behavioral challenges; implemented immediate, proactive intervention strategies.
• Employed advanced verbal communication, active listening, and conflict resolution techniques to manage, calm, and redirect challenging public/individual behaviors.
• Maintained rigorous daily schedules, tracked regulatory restrictions, and demonstrated strict attention to detail in high-responsibility environments.

Certificate - Emergency Telecommunications - Humber College (2023 - 2023)

Learning Activity - Interprofessional Education - Humber College (2023 - 2023)

Diploma - Physiotherapy/Occupational Therapy Assistant - Trios College (2015 - 2015)

Certificate - Medical Terminology - Trios College (2014 - 2014)