Holly Ryan

Over 5+ years leading and managing projects within the technicaI and agile framework methodology. And, with a knack for earning and maintaining client and team trust, I am certain I will have an incredible impact with your company!

Client Project Manager - BrainBoxAI

(2021-08)

A multifaceted Project Manager responsible for managing a several projects at a time while also planning resources and timelines.

• Main point of contact for contractors, clients and our internal vendors.
• Conceptualizing and leading the implementation of the company’s first newly successful project structure and its associated processes
• Main decision maker for new project hardware and services budget approvals
• Key contact and advisor for contract revisions and additional scope requested.

Project Manager - 2toLead

(2020-02 - 2021-08)

• Selected Project Manager from over 300 applicants to lead the newly developed Microsoft Consulting Support Projects sector of 2toLead
• Managing several active projects on a national scale
• Increased project revenue by securing additional contracts worth over half a million
• Implemented a new Support Project stucture through the research and application of new software and tools to guide the teams and associated clients

Support Manager - Cloud Applications - Speridian Technologies

(2019-10 - 2020-02)

• Managed and implemented CRM processes with large, international clients in association with the major partner PwC.
• Restructured the existing documentation workflow for internal communications
• Directs and schedules the L3 technical support teams to ensure client expectations and needs are met
• Major accomplishment: in less than 2 months, I redesigned and created a new support process that was used to guide and direct the entire technical team

Technical Coordinator - Stingray Music

(2018-09 - 2019-08)

• Acted as the main point of contact for all technical issues reported both internally and externally from clients.
• Worked with the Music Programmers, Software Developers and management to ensure the music playlists were current and cohesive with the client's needs.
• Director and creator of Stingray's informative training video (How to use a newly revised Online Database) for international use and internal expertise among the team.

BFA - Studio Arts - Concordia University (2015-06)

Completed courses at the Graduate level - Principles of Data Structures, Operating Systems, Computer Organization and Assembly Language, Files and Data Bases, Logic and Formal Languages, System Design, - Concordia University’s Computer Science Department (2018)