Croupier / Table Dealer - Great Canadian Casino Resort Toronto (Woodbine) - Toronto, ON
(2022-05 - 2025-10)
- Served as a front-line corporate ambassador, fostering a welcoming, professional atmosphere to drive high-loyalty guest relationships.
- Processed rapid, high-volume financial currency exchanges and payouts with flawless mathematical accuracy within a strictly controlled setting.
- Mitigated organizational risk by continuously monitoring floor activities for compliance anomalies, promptly escalating suspected fraud or procedural irregularities to management.
- Resolved immediate customer disputes and complex transaction discrepancies with diplomacy and calmness, preserving a secure operational environment.
Life Insurance Agent - World Financial Group Inc. - Toronto, ON
(2022-11 - 2023-09)
- Spearheaded client onboarding and relationship management, consulting directly with prospects to tailor personalized financial and insurance strategies.
- Administered the accurate processing and documentation of high-value registered accounts (TFSAs, RRSPs, RESPs) while maintaining total client confidentiality.
- Strengthened long-term client retention by expertly simplifying complex financial products and compliance parameters into clear, actionable advice.
Tax Preparer (Volunteer) - WoodGreen Community Services
(2024-04 - 2025-04)
- Delivered high-quality, empathetic customer service to a diverse client base, including newcomers and seniors, by answering complex tax-related questions to build community financial literacy.
