Hye Chong Yi

10+ years of leading enterprise Organization Development, Organizational Effectiveness and Change Initiatives. Built and scaled enterprise Employee Experience & Engagement Centre of Excellence Supporting 14,000+ employees. Experienced developing multi-year organizational capability strategies, workforce planning initiatives and organizational design programs.

Trusted advisor to executive leaders, translating business strategy into high-impact people solutions. Expertise using employee insights, organizational metrics and performance measures to improve engagement, adoption and organizational effectiveness.

Manager, Change Management at Canada Life (2024-05 – Present)

Lead change and organizational effectiveness strategies that enable successful business integration, strengthen organizational capability and improve readiness across transformational initiatives impacting more than 2,000 employees.

• Shape and execute overarching change strategy and framework for business integration and develop short-term change strategies and plans to deliver organizational alignment, readiness, adoption and sustainment of high-impact organizational changes for integrations impacting 2000+ employees and major transformations impact the market.
• Developed and defined the change management success measures (KPIs/metrics) for change effectiveness and readiness enabling executive decision-making to improve the change program and consistently achieved scores exceeding 4.3/5 on the Change Experience Survey.
• Partner with executive sponsors, program governance, technology and business leaders to monitor organizational readiness, employee experience, adoption progress and risk mitigation across transformation initiatives.

Manager, Organizational Effectiveness at Canada Life (2021-03 – 2024-05)

Established and led the Employee Experience & Engagement Centre of Excellence supporting 14,000+ employees, creating enterprise strategies that strengthened organizational effectiveness, leadership capability, engagement and long-term business performance.

• Developed and executed a 3-year enterprise Organization Development roadmap, leading cross-functional teams to deliver strategic programs spanning organizational design, employee engagement, future of work, leadership capability and employee experience.
• Directed enterprise organizational effectiveness and change initiatives in partnership with HR Centres of Excellence, HR Business Partners and Communications, aligning people strategies with business priorities and improving organizational readiness.
• Selected for enterprise Strategic Workforce Planning initiatives, analyzing workforce trends, organizational capability and future talent needs to recommend long-term workforce strategies.
• Partnered with the VP of Organizational Development to design and facilitate enterprise HR Leadership Forums that strengthened executive alignment, governance and strategic decision-making.
• Embraced agile philosophy of fast iterations to learn and evolve ultimately allowing for excellence in delivery of projects and initiatives on time.

Learning & Development Consultant at Canada Life (2020-10 – 2021-03)

Learning & Development Specialist at Canada Life (2015-09 – 2020-10)

Served as a trusted advisor to senior technology leaders, designing organizational interventions that improved leadership effectiveness, team performance, change adoption and organizational capability.

• Designed and facilitated technology leadership interventions that increased leadership effectiveness and enabled the team to achieve 130% of organizational goals.
• Designed and facilitated 30+ strategic interventions to move the technology organization forward often to a senior technology leadership audience.
• Created and delivered an award-winning writing workshop for 1,400+ technology professionals resulting in a 10% increase in writing effectiveness for participants and 4 out of 5 overall workshop effectiveness rating.
• Reduced implementation costs by $2.1M while leading learning, communications and adoption for an enterprise technology implementation impacting 3,600 employees across Canada and Europe.

Program Manager, Executive Education at Ivey Business School (2011-09 – 2014-09)

Managed all non-academic aspects of executive education programs in close partnership with clients and faculty. Proactively creating opportunities to deliver exceptional learning experiences.

• Administered and supervised 35+ executive education programs, including 4 international programs in Africa within established timelines and budgets, representing over $3.5M in revenue.
• Achieved excellent overall ratings of program delivery scoring 6.7 out of 7.0 from participants for two consecutive academic years.

Program Designer & Facilitator (Internship) at Concordia University (2009-08 – 2010-05)

Created, designed, implemented, and facilitated the Applied Human Sciences Flexible Learning Exchange Program (The AHSC FLEX Program) focusing on (1) providing a resource community for AHSC internship students and (2) offering a series of professional development workshops (volunteer management, presentation skills) to promote strategic career planning.

• Wrote and awarded three grants for the program, total grant funding of $10,000, and managed expenses of the program.
• Increased student engagement in the Applied Human Sciences Department, inspiring students to become more involved in their student community.

Outreach & Marketing Coordinator at Potsdam Food Cooperative, Inc. (2004-03 – 2006-12)

Responsible for outreach programming for the cooperative community in alignment with cooperative principles; as well as all marketing efforts while managing volunteers for outreach initiatives.

• Designed 12 new programs focusing on food education and enriching the cooperative community.
• Created successful marketing campaigns contributing to $1.4M in gross annual sales.
• Managed and led a team of 10 volunteers and exceeded volunteer retention expectations with a 90% retention rate (goal 40%).
• Surpassed wholesale goals by 200% by opening a new revenue stream.

Master of Industrial Relations & Human Resources – University of Toronto (2014-09 – 2015-06)

Bachelor of Arts in Human Relations, Specialization – Concordia University (2007-01 – 2010-06)