Ian Jake Racoma

Motivated and dependable professional with a strong work ethic and good interpersonal skills. Experienced in operations, inspection, inventory and customer service. Committed to safety, quality and efficiency with the ability to learn quickly and work well in a team.

STRAIGHTENER OPERATOR / INVENTORY COORDINATOR - FORCE INSPECTION SERVICES - Clairmont, Alberta

(2023-12)

• Follow all safety rules before starting work.
• Read and understand the description of each pipe.
• Straighten pipe and do regular maintenance.
• Clean pipe using hand tools, buffer, grinder and refacing machine.
• Do OD Gauge and Ultrasonic Testing.
• Do Magnetic Particle Inspection.
• Use radioactivity meter to check raw materials.
• Inspect tubing connections (pin and box) and check for pittings, rod wear and damage on the connections.
• Can operate bucking unit for mill end make-up.
• Communicate with clients through call or email for receiving and shipping request.
• Use TraxTally and Traxportal to update inventory and shipping.
• Complete shipping checklist before sending materials.
• Member of Joint Health and Safety Committee as Co-Chair.

SENIOR FINANCIAL ADVISOR - HSBC BANK - Quezon City, Philippines

(2020-02 - 2023-10)

• Answer calls about account inquiries, payments and other services.
• Handle calls for overdue and overdrawn accounts.
• Verify and update customer information.
• Negotiate and help customers with payments for credit cards and loans.
• Give solutions and advice to help customers with their finances.

CUSTOMER CARE SPECIALIST / DATA ENCODER - IBM/CONCENTRIX - Quezon City, Philippines

(2011-11 - 2018-08)

• Encode and update customer information in the database.
• Send acknowledgement letters to customers, third-party, or solicitor.
• Sort and assign work cases.
• Answer emails about complex cases.
• Create tracker for daily production using Excel.
• Send end of day report using Excel.

HIGH SCHOOL DIPLOMA - Graceville Christian Learning Center, SJDM Bulacan, Philippines (2004-03)

BACHELOR OF SCIENCE - HOTEL, MOTEL, AND RESTAURANT MANAGEMENT - Our Lady of Fatima University, Quezon City, Philippines