Ibrahim Bakhos

Support and Solution Architect Consultant, Skylyncs 02/2024 – 10/2024

Designed and implemented a comprehensive solution for a ticketing system using the Jira Service Management tool, adhering to ITIL standards. This included setup, installation, and ongoing support to enhance service management processes.
Provided support for OSS-RC, ENM, and ENIQ systems, ensuring efficient system functionality and rapid issue resolution.

Orchestrated escalations, oversaw a team of 20 engineers, and slashed technical tickets escalations to senior management by 50%
Fostered collaboration between integration and support teams to ensure seamless project execution
As SA I worked on Migration of OSS-RC, Red hat Linux (RHEL) toward ENM Unix virtual Machine (VM) in a cloud deployment. That included the integration of all connected nodes including ENIQ/Business Object. The migration involved moving from Sybase used by OSS-RC to scalable ENM supported by ENM such as PostgreSQL. That also required a good knowledge of telecom networking such as routing, switching and IP
Created several Python, java and shell scripts to help in replacing a 2G OSSRC applications (CNA and BSM) that were not taken into consideration in ENM.
Developed Low/High Level Solution Design (LLD/HLD) for OSS (ENM and ENIQ) based on HPE server and HP service director projects adhering to ITIL standards.
Provided expert guidance on OSS end-to-end solutions and meticulously followed up on implementations with SI Engineers
As SA, I had some project management tasks: I used SAP for project Finance and salesforce to create opportunities.
Maintained strong customer relationships to mitigate conflicts between customer operations and support teams

Provided solutions integration and support for mobile networks in the MMEA region.
Led the CNS team in the Middle East and Africa, managing problem resolution.
Reduced CSR backlog and decreased case resolution time by 50%.
As SA worked on several projects for several operators, migrating of OSS toward ENM physical deployments and ENM virtual Machine (VMware) in a cloud deployment which got RHEL and LITP management software. That includes database migration from OSS SQL to MySQL, PostgreSQL, Neo4j.
Management and Orchestration using on HP servers.
Advised and created OSS solutions, including dimensioning and middleware solution design.

Led the on-call support team for the MMEA region, providing solutions and support.
Led Batelco Bahrein support team as SDM for 8 months
As SA worked on several projects for several operators, migrating of OSS toward ENM physical deployments and ENM virtual Machine (VM) in a cloud deployment.
Provided operators with solutions and support for OSS ENIQ, EMA, some BSS nodes, and Lawful Intervention working on HP Servers.
Managed the on-call team and replaced the SDM for MIC1-Lebanon for 11 months.
Created OSS & ENIQ solutions and designs. Solutions included networking such as DNS, routing tables, firewall, load balancing and NAT. For doing so, a good knowledge of TCP/IP protocol troubleshooting is acquired as well. So use of ping, netstat, traceroute and TCPdump, snoop traces.
Integrated multi-activation inbound and outbound nodes.
Configured multi-mediation (BGw) solutions for various projects and clients.

Supported and provided solutions to operators in the Middle East and Africa.
Engaged in pre-sales activities, dimensioning, and after-sales solutions and support for OSS/BSS working on Unix and Sybase database.
Reduced order to delivery time by 30% through integration design between multi-activation nodes.
Linux and windows system administration
Led and managed the on-call team.

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