Ida Raofian

Friendly, professional, and highly organized Front Desk and Customer Service professional with 10+ years of experience in reception, customer service, administrative support, payment processing, data entry, and client relations. Currently working as a Receptionist at Jim Pattison Lexus Northshore, providing professional front-desk service, handling incoming calls, assisting customers, processing payments, maintaining accurate records, and supporting daily operations. Strong communication and interpersonal skills with experience working in fast-paced, customer-facing environments.

Reliable, detail-oriented, technically adaptable, and committed to providing exceptional guest experiences.

Receptionist - Jim Pattison Lexus Northshore - North Vancouver, BC

(2026-01)

• Welcome customers and visitors and provide a warm, professional first impression.
• Answer, screen, and direct incoming calls and inquiries to the appropriate departments.
• Provide personalized assistance and accurate information based on customer needs.
• Process cash, debit, and credit transactions accurately.
• Maintain accurate customer information, documentation, and transaction records.
• Complete daily administrative tasks including data entry, email communication, scheduling, and record keeping.
• Manage multiple customer requests and competing priorities in a fast-paced front-desk environment.
• Communicate with different departments to ensure smooth daily operations.
• Maintain a professional, organized, and welcoming reception area.
• Handle customer concerns professionally and escalate issues when appropriate.

Customer Service & Sales Associate - Hudson's Bay Company - Vancouver, BC

(2021-01 - 2025-12)

• Delivered friendly and professional customer service in a busy, high-volume environment.
• Assisted customers with inquiries, service requests, transactions, and purchasing decisions.
• Processed cash, debit, credit, and electronic transactions accurately.
• Handled customer concerns professionally and provided effective solutions.
• Maintained accurate transaction and customer information.
• Supported daily operational and administrative tasks.
• Maintained organized and welcoming customer-facing areas.
• Worked effectively both independently and as part of a team.
• Demonstrated professionalism and strong attention to detail while managing multiple priorities.

Hospital & Clinic Nutritionist / Administrative Support - Hospitals & Clinics - Iran

(2013-01 - 2021-12)

• Provided professional and compassionate service to patients, families, and healthcare professionals.
• Communicated with patients in person and by phone regarding appointments, services, and follow-up.
• Maintained accurate and confidential records and documentation.
• Supported daily administrative operations in healthcare environments.
• Coordinated patient-related information and communicated with multidisciplinary healthcare teams.
• Managed multiple responsibilities while maintaining accuracy and attention to detail.
• Developed strong interpersonal, communication, organization, and problem-solving skills through extensive client-facing experience.

Master of Global Health & Human Services Administration - Global Health & Human Services Administration

Bachelor of Nutrition Sciences - Nutrition Sciences