Iffat Sharmin

Seeking a position in your organization, where my interest may apply.

Staff - Alexandros Greek Restaurant - Danforth Branch, Toronto

(2024-04 - 2024-08)

• Assisted in food preparation whenever required
• Handled Customer complaints and resolved issues related to customer service
• Assisted management with opening and closing duties
• Took customers orders in persona and by phone and processed cash, credit and check payments
• Recorded customers order and communicated clearly to confirm each order

Officer HR Operations - GAZI Satellite Television (GTV) - Dhaka, Bangladesh

(2016-07 - 2019-06)

• Handled Employee recruitment
• Supervised the disbursement of employee wages
• Handled Event Management
• Prepared performance evaluation project of all employees
• Provided training to the employees in terms of Gap identified
• Kept customer area neat and clean

Regional Sales Executive - Grameenphone Ltd - Dhaka, Bangladesh

(2006-07 - 2013-12)

• Make information and successful interaction with 'walk in' customers to increase customer base and brand image
• Provided one-stop customer service as per defined processes to enrich customer experience
• Support Centre Manager in planning efficient schedule to handle regular customer traffic and maintaining operation standard
• Ensured complete 'support' to the centre employees to strictly maintain standards as per the operation guideline
• Completed co-operation with centre manager, Deputy Centre manager and other employees in centre to abide by the set standards for GPC
• Escalated critical issues to Concerned unit timely to ensure positive customer experience
• Constantly exude warmth, confidence and politeness to create customer friendly environment in the Centre
• Completed necessary reporting and other daily supplementary tasks as per instruction

Diploma - Conference and Event Planner - Academy of Learning Career College (2026-02)

Masters of Business Administration - Banking - Dhaka University (2002 - 2004)

Bachelors of Business Administration - Finance and Banking - Dhaka University (1998 - 2002)