Staff - Alexandros Greek Restaurant - Danforth Branch, Toronto
(2024-04 - 2024-08)
- Assisted in food preparation whenever required
- Handled Customer complaints and resolved issues related to customer service
- Assisted management with opening and closing duties
- Took customers orders in persona and by phone and processed cash, credit and check payments
- Recorded customers order and communicated clearly to confirm each order
Officer HR Operations - GAZI Satellite Television (GTV) - Dhaka, Bangladesh
(2016-07 - 2019-06)
- Handled Employee recruitment
- Supervised the disbursement of employee wages
- Handled Event Management
- Prepared performance evaluation project of all employees
- Provided training to the employees in terms of Gap identified
- Kept customer area neat and clean
Regional Sales Executive - Grameenphone Ltd - Dhaka, Bangladesh
(2006-07 - 2013-12)
- Make information and successful interaction with 'walk in' customers to increase customer base and brand image
- Provided one-stop customer service as per defined processes to enrich customer experience
- Support Centre Manager in planning efficient schedule to handle regular customer traffic and maintaining operation standard
- Ensured complete 'support' to the centre employees to strictly maintain standards as per the operation guideline
- Completed co-operation with centre manager, Deputy Centre manager and other employees in centre to abide by the set standards for GPC
- Escalated critical issues to Concerned unit timely to ensure positive customer experience
- Constantly exude warmth, confidence and politeness to create customer friendly environment in the Centre
- Completed necessary reporting and other daily supplementary tasks as per instruction
