Ilan Friedman
Chief Operating Officer
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About
Accomplished Logistics and Transportation professional with 26+ years of experience across trucking, freight, intermodal transportation, air freight, specialized projects, and supply chain operations. Expertise in operational strategy, fleet and asset management, multimodal transportation planning, strategic partnerships, contract management, process improvement, quality control, and business development. Strong record of building and leading logistics organizations, managing a 72-power-unit fleet, developing cost-effective transportation solutions, and supporting complex public- and private-sector requirements.
Recognized for operational support in expanding service capabilities, improving customer engagement, and developing sustainable revenue opportunities through FTL, LTL, and customized logistics services. Experienced in government transportation programs, emergency and disaster-response initiatives, and high-pressure operational environments, including support for transportation and the strategic national stockpile. Targeting a senior role where strategic leadership, commercial insight and transportation expertise can drive customer value, long-term organizational growth and sustainable business performance across complex markets.
Experience
Chief Operating Officer at Carterm Intermodal Logistics (2024-08 – Present)
- Directing end-to-end logistics operations to align transport activities with business goals and customer needs.
- Introduced FTL, LTL, and custom services to expand the service portfolio and capture new commercial value.
- Integrated advanced TMS and data analytics to automate dispatching, track KPIs, and enable real-time visibility.
- Driving financial and cost-containment strategies to maximize profitability, reduce empty miles, and optimize assets.
- Designed data-driven KPIs focused on on-time delivery, driver retention, and fuel efficiency to track business health.
- Optimizing operating frameworks, workflows and service processes to improve overall operational performance.
- Establishing QA and subcontractor management controls to improve service standards and operational accountability.
- Leading operational restructuring initiatives that align processes and clarify responsibilities across transportation functions.
- Developing customer-focused platforms and service practices that enhance customer experience, satisfaction, and retention.
- Coordinating integrated transportation solutions covering trucking, air freight, shipping, and specialized logistics requirements.
- Supporting logistics programs serving military and government organizations, transportation services associated with FEMA.
- Working on tier-one carrier and vendor partnerships to expand capacity, secure competitive rates, and build network resilience.
- Negotiating high-value client SLAs to formalize premium service tier structures and secure long-term revenue commitments.
- Modernizing fleet maintenance systems to minimize equipment downtime, control repair costs, and maximize safety.
Chief Operating Officer / Co-Founder & Director at Momentum Freight Inc. (2020-02 – 2024-06)
- Co-founded and helped establish the company's operating structure, policies, and processes, creating a foundation for scalable transportation operations.
- Designed workflow improvements that enhance productivity, operations and cost management while supporting revenue growth.
- Led initiatives to ensure transportation activities remained aligned with corporate policies, procedures, and strategic priorities.
- Managed high-level relationships with customers, suppliers, carriers, competitors, government representatives and organizations.
- Translated business objectives into actionable strategic plans, supporting expansion and the company's competitive position.
- Directed multimodal transportation planning and guided management teams responsible for day-to-day execution.
- Established client and carrier engagement procedures, contract-management practices, and financial reporting processes to improve operational control.
- Facilitated internal reporting capabilities by updating and validating operational dashboards, enabling improved visibility into business performance.
- Contributed to the successful execution of an IDIQ contract with the U.S. Department of Health and Human Services supporting transportation and the Strategic National Stockpile, while also managing emergency and disaster-response logistics initiatives.
Founder & CEO at Bravo Logistics Corp. (2006-04 – 2024-02)
- Founded an asset-based trucking company delivering transportation services to commercial and logistics-sector customers.
- Directed more than 16 years of transportation operations, serving major retailers, freight forwarders, importers, and exporters.
- Developed customized transportation solutions based on customer requirements, freight needs, and service expectations.
- Managed relationships with customers, carriers, suppliers, and transportation partners to maintain reliable service delivery.
- Directed fleet and asset-management activities to support efficient utilization and dependable transportation capacity.
- Developed and maintained service offerings designed to address diverse freight, trucking, and logistics requirements.
- Led commercial and operational activities with a focus on customer satisfaction and sustainable business performance.
- Applied transportation-sector expertise to resolve complex logistics requirements and maintain effective customer service.
- Provided executive leadership across business operations, transportation planning, customer relationships, asset management, and long-term organizational development.
Education
Computer Programmer – CDI College