Master Data Maintainer - Inchcape Shipping Services SSC pvt Ltd - Chennai
(2013-11 - 2026-03)
- Handling Vessel Operations and Port Activities for Inchcape Shipping Services Pvt Ltd(ODC).
- Coordination with the offshore development teams to address technical or business requirements related queries.
- Gathered requirements by interacting with the source and target (Vendors & Stakeholders).
- Managed Customer service inbox to ensure timely response and proper handling.
- Deep analysis of various data information and releasing consolidated documents for customers and port of discharge.
- Created, Enhanced, Maintained essential crystal reports for Operation departments.
- Experience writing complex SQL Queries and Procedures.
- Cleansing of all data to prevent duplication records.
- Experience in the migration of data from Excel, Flat file and XML to MS SQL server by using conversions and DTS utility.
- Providing and maintaining Administration access to users worldwide.
- Worked In vessel management processes like principal, vendor, terminal berth, port creations etc.
- Perform vessel creation for customers under Inchcape Shipping Services application using tracking services Marine traffic and Lloyd's List intelligence.
- Have handled training sessions for the team members regarding the process.
- Interacting with customers for understanding the problems reported; testing of the scenario to replicate the issue and logging cases.
- Coordinating with internal, external staff to ensure that incidents are resolved prior to avoid escalation.
- Conducting internal process audits process reviews for ensuring strict adherence to the process parameters / systems as per defined guidelines.
- Monitor incidents on ZOHO (Ticketing Tool) to ensure no incident is left unattended in the queue.
- To maintain a high degree of customer services for all support queries and generally adhere to all service management principles.
- Upload Excel data & Lead the creation of customer codes for all new Inchcape Shipping Services Customers in Dell Boomi
- Merge the codes from YISS and Dell Boomi in Matrix application.
Retention and Churn – Team Leader - Vodafone - Chennai
(2011-07 - 2013-11)
- Maintaining Team data using Excel.
- Pull the record using MIS Tool.
