Imane Haimoudi
Multilingual administrative professional with certifications in Office Administration, Bookkeeping, and Sage 50
About
Multilingual administrative professional with certifications in Office Administration, Bookkeeping, and Sage 50. Experienced in delivering frontline customer service in fast-paced, community-oriented settings. Proficient in MS Office Suite, fluent in English, French, and Arabic, and dedicated to fostering positive client and community relationships.
Experience
Concierge - Emperor Concierge - Vancouver, BC
(2025-01)
- Greet and assist residents and visitors in a professional manner
- Manage front desk operations, including answering calls and emails
- Coordinate bookings, deliveries, and move-in procedures
- Maintain security by monitoring access and following building protocols
- Provide excellent customer service and resolve issues efficiently
Employee - DNA Company - Vancouver Port, BC
(2025-01)
- Work on-site at Vancouver Port in collaboration with DNA Company
- Scan and verify passenger passports and travel documents
- Assist with passenger processing and flow management
- Ensure compliance with security procedures and port regulations
- Provide customer service and support to travelers in a professional manner
Sales Associate - Hudson Group YVR - Vancouver, BC
(2017-01 - 2018-12)
- Delivered exceptional customer service and guided clients through store policies
- Accurately processed transactions and balanced registers
- Maintained a professional and welcoming environment
Customer Service Representative - Leather Plus - Fort St. John, BC
(2013-01 - 2015-12)
- Supported customers with inquiries and product information
- Ensured organized and welcoming store environment
- Handled transactions and daily cash operations with accuracy
Customer Service Specialist - Marjan - Agadir, Morocco
(2009-01 - 2013-12)
- Resolved customer inquiries and complaints with professionalism
- Handled opening/closing procedures and cash balancing
- Trained new staff on company policies and service standards
Education
Certificate - Office Administration - Canadian College of Technology & Business (2023-12)
Introduction to Family Child Care - Westcoast Child Care Resource Centre (2016-12)
Medical English Terminology - Sprott Shaw College (2015-12)
Bachelor's - English Literature - Tafraout, Morocco (2011-12)
