Imane Haimoudi

Multilingual administrative professional with certifications in Office Administration, Bookkeeping, and Sage 50. Experienced in delivering frontline customer service in fast-paced, community-oriented settings. Proficient in MS Office Suite, fluent in English, French, and Arabic, and dedicated to fostering positive client and community relationships.

Concierge - Emperor Concierge - Vancouver, BC

(2025-01)

• Greet and assist residents and visitors in a professional manner
• Manage front desk operations, including answering calls and emails
• Coordinate bookings, deliveries, and move-in procedures
• Maintain security by monitoring access and following building protocols
• Provide excellent customer service and resolve issues efficiently

Employee - DNA Company - Vancouver Port, BC

(2025-01)

• Work on-site at Vancouver Port in collaboration with DNA Company
• Scan and verify passenger passports and travel documents
• Assist with passenger processing and flow management
• Ensure compliance with security procedures and port regulations
• Provide customer service and support to travelers in a professional manner

Sales Associate - Hudson Group YVR - Vancouver, BC

(2017-01 - 2018-12)

• Delivered exceptional customer service and guided clients through store policies
• Accurately processed transactions and balanced registers
• Maintained a professional and welcoming environment

Customer Service Representative - Leather Plus - Fort St. John, BC

(2013-01 - 2015-12)

• Supported customers with inquiries and product information
• Ensured organized and welcoming store environment
• Handled transactions and daily cash operations with accuracy

Customer Service Specialist - Marjan - Agadir, Morocco

(2009-01 - 2013-12)

• Resolved customer inquiries and complaints with professionalism
• Handled opening/closing procedures and cash balancing
• Trained new staff on company policies and service standards

Certificate - Office Administration - Canadian College of Technology & Business (2023-12)

Introduction to Family Child Care - Westcoast Child Care Resource Centre (2016-12)

Medical English Terminology - Sprott Shaw College (2015-12)

Bachelor's - English Literature - Tafraout, Morocco (2011-12)