Imane Lya

Professional with solid legal and financial expertise, combined with hands-on team management experience. Specialized in rigorous administration and financial services advisory, I bring a proven ability to oversee operations alongside a keen sense of confidentiality and client satisfaction. Self-sufficient and proactive, I am proficient in client relationship and administrative management software to optimize organizational performance.

Team Leader - Restaurant A&W – Les Promenades - Gatineau, QC

(2022-01)

• Operations supervision: Orchestrating daily activities to ensure smooth and efficient service delivery.
• Performance management: Analyzing sales and managing inventory in collaboration with management to meet objectives.
• Team development: Training and mentoring new employees while ensuring compliance with company standards.
• Financial management: Responsible for cash management, variance analysis, and resolution of payment disputes.

Administration Intern - CISSS de l'Outaouais - Gatineau, QC

(2024-02 - 2024-06)

• Document management: Rigorous updating of patient records (physical and electronic) in strict compliance with confidentiality requirements.
• Logistical coordination: Scheduling medical appointments and liaising with various healthcare stakeholders.
• Administrative support: Drafting official letters, administrative documents, and managing correspondence follow-up.
• Optimization: Supporting teams in the improvement of internal processes.

AEC - Insurance and Financial Services Advisory - Collège Universel (2023-01 - 2024-12)

Bachelor of Law - French Language (Equivalence Bachelor's degree in Law in Canada) - Université Polydisciplinaire (2018-01 - 2021-12)

Baccalauréat - Science - LYCEE HASSAN II (2017-01 - 2018-12)