Iona Dawes

1. Excellent Communicator and Presentation Skills, Microsoft Suite, Google, email platforms
2. Problem Solving, Driven to resolving conflicts
3. Multi-tasking, Great Organizational skills
4. Motivated, Quick Decision-Making Skill
5. Team Player, Work well with others
6. Strong Work Ethics, Committed to getting work done
7. Self-Motivated, Able to work alone
8. Passionate about Customer Service
9. Adaptability, Fast Learner to new software quickly
10. Efficient, Detail oriented
11. Critical Thinker, Evaluate situations, ask relevant questions, create new ideas and solve problems
12. Flexible, willing to work a variety of different hours
13. Reception services, meet and greet 
14. Preparing, organizing and storing confidential information in paper and digital form
15. Data entry 
16. Dealing with queries on the phone and by email 
17. Processing service requests/Visa statements 
18. Scheduling appointment/meetings
19. Booking rooms, arranging travel etc.
20. Quickly adapt to new systems
21. Meet deadlines
22. Multi-tasking abilities
23. Minute Taking

Results focused, transferable skills, client-oriented administrative support/customer service with extensive experience. Deadline-driven, proven ability to work well under pressure and remain focused during constant interruptions. Team player, self-motivated and self-directed, improved the efficiency and accuracy of the office by restructuring scheduling flow.

Possess strong organizational skills, attention to detail, multitasking abilities, excellent communication, customer service skills, and fast learning abilities, which would contribute to efficient management of administrative tasks and positive interactions with clients and colleagues.

• Understanding Hoarding
• Mental Health & Mental Illness
• Diversity, Equity, and Inclusion Conversation
• Humber College, Toronto, Ontario,  Administration Diploma
• Oakwood University, Huntsville, Alabama
• C.W. Jeffrey Secondary School, Toronto, T.D.S.B. High School Diploma