Iqbal Singh
Retail Supervisor
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About
Versatile and detail-oriented professional with 6 years of experience in high-volume operations, staff leadership, and customer service. Equipped with advanced technical literacy developed through academic training in Information Technology. Proven track record in coordinating resources and executing financial procedures while delivering exceptional service in fast-paced environments.
Seeking an administrative or operational role to apply strong analytical skills and a commitment to professional excellence.
Experience
Retail Supervisor at Mountain Warehouse (2025-07 – Present)
- Operations Oversight: Supervise floor operations to ensure high standards of customer service and store appearance.
- Team Leadership: Manage staff performance, including delegating daily tasks and providing on-the-floor coaching.
- Financial Management: Oversee cash management, including till reconciliations and processing transactions accurately.
- Security & Administration: Execute opening and closing procedures, ensuring facility security and completing all daily paperwork.
Retail Supervisor at Victoria Square Entertainment Center Ltd. (2022-10 – 2025-05)
- Staff Development: Recruited and trained staff, leading by example to ensure operational efficiency.
- Digital Marketing: Developed marketing strategies, including digital advertisements for Facebook and Instagram.
- Scheduling: Built employee schedules and ensured a safe, procedural work environment.
- Conflict Resolution: Handled high-level customer inquiries and resolved complaints to maintain satisfaction.
Shift Manager at McDonald's Canada (2019-09 – 2022-10)
- Team Leadership: Led shifts and a team of 5–10 crew members, consistently meeting performance targets in a fast-paced environment.
- Cash Operations: Managed cash operations, including bank deposits and closing/opening paperwork.
- Labor Optimization: Optimized labor schedules based on sales metrics and anticipated store traffic.
Education
Diploma in Computer Science – University of Regina
High School Diploma – Guru Nanak Public School
