Servicenow Developer
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ServiceNow Developer with 2+ years of experience in designing, configuring, and customizing ServiceNow ITSM solutions. Experienced in Incident Management, Change Management, Request Management, and Service Catalog development. Skilled in Business Rules, Client Scripts, UI Policies, Script Includes, ACLs, GlideRecord, Flow Designer, Import Sets, and Transform Maps.
Passionate about automating business processes, improving service delivery, and building scalable ServiceNow solutions while following ITIL best practices.
Worked on ITSM modules including Incident Management, Change Management, Request Management, and Service Catalog.
Developed and customized Business Rules, Client Scripts, UI Policies, Data Policies, Script Includes, and ACLs based on business requirements.
Created and maintained Catalog Items, Record Producers, Workflows, and Flow Designer automations.
Configured SLAs, Notifications, Assignment Rules, and Email Notifications.
Developed Reports and Dashboards for business users.
Worked with Import Sets and Transform Maps for data import and CMDB updates.
Participated in daily Scrum meetings, requirement analysis, development, testing, and deployment activities.
Supported production issues, performed troubleshooting, and resolved ServiceNow incidents.
Participated in instance cloning activities and version upgrade activities from Washington DC to Yokohama.
Created technical documentation and project runbooks.
Successfully customized Incident, Change, and Service Catalog applications according to client requirements.
Improved automation by implementing Business Rules, Client Scripts, and Flow Designer solutions.
Resolved notification and SLA-related issues, improving service delivery.
Successfully completed Production-to-Lower environment cloning with pre-clone and post-clone activities.
Contributed to ServiceNow version upgrade activities with minimal production impact.
Consistently delivered assigned tasks within sprint timelines while collaborating effectively with cross-functional teams.
Completed a Bachelor's degree.
Completed ServiceNow Administration and Development training with a focus on ITSM modules.
Gained hands-on knowledge in Incident Management, Change Management, Request Management, Service Catalog, Business Rules, Client Scripts, UI Policies, Data Policies, ACLs, Flow Designer, Notifications, SLAs, Import Sets, and Transform Maps.
Good understanding of ITIL concepts and IT Service Management (ITSM) processes.
Continuously improving my ServiceNow knowledge through self-learning, hands-on practice in personal developer instances, technical documentation, and interview preparation.
