Medical Secretary - Halton Urology & Associates, Plastic Surgery Clinic - Milton, ON
(2025-10)
Serving as the primary point of contact for patients undergoing cosmetic and reconstructive surgical consultations, managing all front-desk and administrative functions for a high-end, specialized practice.
- Coordinating pre-operative and post-operative appointment scheduling, including at the Milton District Hospital, ensuring seamless patient flow across consultation, procedure, and follow-up stages
- Managing referral intake and triage, including liaising with referring physicians, hospital departments, and allied health professionals to facilitate timely patient care
- Processing OHIP billing and private-pay invoices, including issuance of receipts, performing accounts-receivable tracking, and communicating with the clinic's billing agency
- Preparing and distributing detailed patient correspondence, surgical consent documentation, and operative reports under the primary surgeon's direction
- Handling confidential patient records in strict compliance with PHIPA, maintaining both electronic and physical file integrity
- Managing incoming mail, faxes, and clinic email and responding to patient inquiries regarding procedures, pricing, and post-operative care instructions
- Ordering and maintaining office and clinical supplies while monitoring inventory levels and liaising with vendors to ensure uninterrupted and efficient clinic operations
- Supporting a positive, professional and respectful patient experience consistent with PHIPA privacy obligations and the high standards of a specialized surgical practice
Medical Secretary - Oakville Neurology Pain & Management Clinic - Oakville, ON
(2022-01 - 2025-12)
Provided comprehensive secretarial and administrative support to a busy outpatient neurology specialist clinic, managing high volumes of referrals and complex patient scheduling.
- Processed and triaged incoming referrals from family physicians and specialists; registered new patients and maintained accurate demographic and clinical data in the EMR (Accuro)
- Scheduled and confirmed patient appointments, including Ontario Telemedicine Network (OTN) and virtual care visits, coordinating with neurologist availability and diagnostic requirements
- Liaised with neurological diagnostic imaging centres, EEG and EMG labs, and hospital neurology departments to arrange tests and ensure timely results were received and filed
- Prepared outgoing specialist correspondence, consultation reports, and referral letters under physician direction; formatted and proofread clinical documentation for accuracy
- Completed OHIP billing submission and reconciliation; identified and corrected billing errors and communicated with the Ministry of Health billing office as required
- Managed telephone triage of patient concerns, relaying urgent clinical matters to nursing staff or physician promptly and professionally
- Maintained organized paper and electronic chart rooms and ensured charts were prepared and assembled in advance of clinic days to support optimal physician workflow
- Coordinated with multiple departments and public health partners to process insurance and third-party documentation
- Upheld PHIPA confidentiality standards and contributed to a respectful, inclusive environment for patients presenting with neurological conditions and complex care needs
Medical Receptionist - Family Doctor Office - Oakville, ON
(2021-01 - 2022-12)
Welcomed and registered patients in a busy family practice; managed appointment scheduling and patient flow to minimize wait times.
- Processed medical referrals and maintained up-to-date patient records in the EMR system
- Handled multi-line telephone system; screened and directed calls, retrieved voicemail messages, and responded to patient inquiries
- Assisted with OHIP billing and general administrative duties including mail, faxes, and supply management
Receptionist - Flemington Health Centre - Toronto, ON
(2019-10 - 2021-12)
Managed front-desk reception for a multidisciplinary community health centre serving diverse patient populations.
- Coordinated appointment scheduling, patient registration, and telephone management using a multi-line system
- Supported clinical staff with file management, data entry, and coordination of services across multiple programs
- Ensured safe, welcoming reception environment consistent with anti-racist and anti-oppressive community health values
Medical Receptionist - Medical Diagnostic Clinics - Toronto & Edmonton
(2016-01 - 2019-08)
Welcomed patients and visitors in person and by telephone; answered inquiries and directed individuals appropriately.
- Optimized patient satisfaction and treatment room utilization through efficient appointment scheduling
- Supported medical specialists in preparing, retrieving, and updating patient medical files and records
- Maintained patient accounts by obtaining and recording personal and billing information accurately
- Protected patient rights by adhering strictly to applicable health privacy legislation, including PHIPA (Ontario) and the HIA (Alberta), and all clinic confidentiality policies
- Monitored office supplies and equipment; placed orders and coordinated service and repairs as required
- Demonstrated cultural competency while working with diverse and marginalized community populations
Dental Receptionist - Bloor Park Dental - Toronto, ON
(2016-01 - 2017-12)
- Answered telephone calls, scheduled appointments, and provided clerical support to clinical staff
- Managed patient file purging procedures in accordance with PHIPA confidentiality requirements and clinic guidelines
Receptionist - Working Skills Centre - Toronto, ON
(2015-01 - 2016-12)
Managed high-volume telephone calls on a multi-line Meridian phone system.
- Booked appointments, managed reception, and provided clients with program information in person and by telephone
- Monitored client flow and maintained records management in accordance with centre procedures and applicable privacy guidelines
Receptionist / Cashier - York University - Toronto, ON
(2014-01 - 2016-12)
Handled diverse customer-service and administrative tasks in a high-volume environment.
- Processed cash, credit, and debit transactions efficiently and accurately
- Resolved customer issues with expediency; de-escalated upset customers and rebuilt trust to prevent account loss
