Iriza Shania

Dedicated and results-oriented Customer Service Professional with over 2 years of experience in retail environments. Proven track record of delivering exceptional service to diverse clientele. Skilled in handling customer inquiries, resolving complaints, and ensuring customer satisfaction.

Adept at maintaining a positive attitude, remaining calm under pressure, and adapting quickly to new challenges. Strong communicator with excellent interpersonal skills, capable of building rapport and trust with customers to foster long-term relationships. Seeking to leverage expertise and drive to contribute effectively to a dynamic retail team.

Willing to relocate to: Anywhere in Ontario

Telemarketer - Loyal Seal Windows and Doors - Toronto, ON

(2026-01)

• Conducted outbound calls to potential customers to promote window and door services, generated leads, and scheduled appointments for sales representatives.
• Demonstrated strong communication and persuasion skills while maintaining a professional and customer-focused approach.
• Handled objections effectively and maintained accurate records of customer interactions.

Customer Service Representative - A Team Appliance Repair – Call Center - Toronto, ON

(2025-11 - 2026-01)

Delivered high-quality customer service in a fast-paced call center environment, managing inquiries, scheduling appliance repair services, explaining pricing policies, and ensuring customer satisfaction through effective communication and issue resolution.

Food Server/waitress - LUDO RESTAURANT - toronto ontario

(2025-01 - 2025-11)

Working as a Waitress at Ludo involves providing exceptional customer service in a fast-paced, buffet-style dining environment.

• Greeting guests, taking drink and à la carte orders, serving food, clearing tables, and ensuring a clean and organized dining area.

Receptionist/Cashier - AHM Designers Ltd - Toronto, ON

(2024-05 - 2024-09)

Working as a Receptionist/Cashier at a kitchen vanity company involves managing both front-desk duties and payment transactions while providing excellent customer service.

• Greeting clients, answering phone calls, scheduling appointments, and handling inquiries about kitchen and bathroom vanity products.

Customer Service Representative - Rogers Wireless - Toronto, ON

(2023-12 - 2024-05)

Working as a Customer Service Representative at Rogers Communications involves providing support to customers regarding their wireless, internet, TV, and home phone services. The role requires strong communication skills, problem-solving abilities, and a customer-focused mindset.

Customer Service Representative - Safaricom mobile company - Kigali

(2022-06 - 2023-02)

Working as a Customer Service Representative at Safaricom involves assisting customers with inquiries, troubleshooting mobile network issues, handling billing concerns, and providing information on Safaricom's products and services, including voice, data, M-Pesa, and fiber internet. The role requires strong communication and problem-solving skills to deliver excellent customer experiences through phone, email, chat, or in-person interactions.

SUPPLY CHAIN MANAGEMENT WITH OPERATIONS - GEORGE BROWN COLLAGE (2025-09)

GRADE 12 - Business Management - GREAT LAKES COLLEGE OF TORONTO (2024-03 - 2025-03)

BTEC (Business Technology Education Council) - Cambridge International Education (2022-01 - 2023-10)

Cambridge International Education (2019-01 - 2021-12)