Isabella Serna

Bilingual professional with experience in customer service, technical support and client-facing roles. Strong communication, problem-solving and organizational skills. Experienced supporting customers by phone, documenting cases and working effectively in fast-paced environments. Fluent in Spanish and proficient in English.

Apple Technical Support Representative - Teleperformance, Canada - Canada

(2026-03 - 2026-05)

• Provided technical support and customer assistance by phone.
• Assisted customers in resolving technical issues with professionalism and empathy.
• Documented customer interactions and solutions using internal systems.
• Managed multiple customer inquiries while meeting service standards.
• Maintained accurate records and followed established procedures.

Frontend Developer - Globant, Colombia - Colombia

(2021 - 2026)

• Collaborated with clients and cross-functional teams to resolve issues and deliver solutions.
• Communicated effectively with stakeholders in English and Spanish.
• Managed multiple priorities while meeting deadlines and quality expectations.
• Maintained project documentation and tracked requirements.
• Worked independently and as part of distributed teams.

Bachelor's in Systems Engineering - Systems Engineering - Universidad del Valle, Cali, Colombia (2018)

Diploma in Information Systems Technology - Information Systems Technology - Universidad del Valle, Cali, Colombia (2017)