Isabelle Auger

BUS DRIVER - AUTOBUS THERRIEN - Fermont, QC

(2024-09)

Bus driver since September 1, 2024 and still employed

Role: transporting mine employees
MFQ and Arcelor Mittal, handling fly-in/fly-out transfers and all employee transportation according to schedules and needs.
Checking that the vehicle is in proper working order before taking over the shift.
Using the radio to communicate effectively with the supervisor in case of problems or questions.
Driving the vehicle safely, complying with traffic regulations.
Monitoring the vehicle, detecting and reporting mechanical issues.
Enforcing safety guidelines on board the vehicle with passenger well-being as the priority.

URBAN BUS DRIVER - STM, SOCIETE DE TRANSOPORT DE MONTREAL - Montréal, QC

(2006-06 - 2024-09)

Driving urban buses on the island of Montreal
Safe driving of heavy vehicles, conventional buses, articulated buses.
Compliance with traffic regulations
Monitoring the vehicle, detecting and reporting mechanical issues
Pre-departure vehicle inspection, checking that the vehicle is in proper working order before taking over the shift.
Applying procedures in effect in case of emergency to minimize delays and issues.
Welcoming passengers and checking transit passes.
Courteous communication with passengers, providing information on routes and fares.
Enforcing safety guidelines on board the vehicle with passenger well-being as the priority.

INTERNAL POSITION: MONTREAL METRO OPERATOR - STM, SOCIETE DE TRANSOPORT DE MONTREAL - Montréal, QC

Operating the Montreal Metro, maintaining constant communication with the PCC.
Pre-departure preparation of the train.
Ensuring the transportation of thousands of public transit users.
Maneuvering the train in compliance with signaling for safety and proper schedule operation.
Troubleshooting the train in case of issues (doors, rolling stock malfunctions, etc.) always at the request of the PCC.
Following directives from the PCC (continuous control center)

INTERNAL POSITION: STATION AGENT - STM, SOCIETE DE TRANSOPORT DE MONTREAL - Montréal, QC

Customer service, in a booth located in one of the many Montreal Metro stations.
Mastering software used by the STM, in order to provide good customer service and reduce customer wait times.
Ensuring the sale of transit passes on existing media such as the Opus card and tickets, creating new customer accounts.
Selling tickets using the payment terminal.
Ensuring the proper operation of the metro station, including opening and closing.
Acting as first responder, responding to emergency situations occurring at our metro station during our shift.
Using the radio to communicate effectively with the supervisor in case of problems or questions.

HEAVY VEHICLE INSTRUCTOR - CENTRE DE FORMATION AUGER TRANSPORT - Montréal, QC

(2003-01 - 2006-05)

Owner-Instructor.

Heavy vehicle instructor, class 1, theory and practical.
Preparing the training room, arranging materials and furniture to create a pleasant and conducive learning environment.
Identifying target knowledge and occupational competencies and designing corresponding training modules.
Establishing a motivating group dynamic and a relationship of trust with learners to encourage exchange and learning.
Designing custom teaching tools and materials based on objectives, budget, and training duration, drawing on plans, resources, and pedagogical techniques to foster competency development.
Providing personalized advice and support to facilitate learner progress, adapting teaching methods to different learning profiles.

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