Isha Verma

Experienced Administrative Professional with 12+ years of expertise in office administration, customer service, records management, and client relations. Proven ability to manage multiple priorities, maintain accurate documentation, resolve customer concerns, and support daily office operations. Strong communication, organizational, and problem-solving skills with proficiency in Microsoft Office. Dedicated, dependable, and committed to delivering excellent service in fast-paced environments.

Administrative Assistant - Rentex Commercial Uniforms Inc. - Edmonton, AB

(2023-05 - 2025-05)

• Provide administrative and customer service support in person, by phone, and email.
• Maintain customer accounts, records, and reports with accuracy.
• Process account adjustments and coordinate with internal departments.
• Resolve customer inquiries while ensuring excellent service.

Administrative Assistant - Highend Blinds Inc. - Edmonton, AB

(2022-05 - 2023-05)

• Managed customer accounts and maintained accurate records.
• Responded to customer inquiries and high-volume phone calls.
• Prepared reports and coordinated communication between departments.
• Delivered professional customer service and administrative support.

Cashier - Dollarama - Edmonton, AB

(2021-09 - 2022-04)

• Processed customer transactions accurately.
• Assisted customers with purchases and inquiries.
• Maintained excellent customer service in a fast-paced retail environment.

Administrative Assistant - Mill Woods Travels - Edmonton, AB

(2020-01 - 2021-08)

• Assisted customers by phone, email, and in person.
• Scheduled appointments and maintained office records.
• Resolved customer concerns and prepared administrative documents.

Administrative Manager - Law Firm - Punjab, India

(2010-09 - 2019-09)

• Managed office administration and client communications.
• Prepared legal correspondence and maintained confidential records.
• Coordinated appointments and supported daily office operations.

Bachelor of Laws - LL.B. - Guru Nanak Dev University