Ishita Punj

Compassionate and dependable care professional with 9+ years of combined caregiving, client support, communication, and relationship-building experience. Hands-on Home Support Worker experience with personal care, hygiene, dressing, mobility, meal preparation, feeding, companionship, wellness routines, safety monitoring, documentation, and observation of health or behavioural changes. Patient, empathetic, and committed to dignity, independence, comfort, and individualized support.

Home Support Worker at Paramed Home Health Care (2025-09 – 2026-07)

• Provided compassionate, individualized daily support to clients with varying physical and personal care needs while promoting dignity, safety, comfort, and independence.
• Assisted with personal hygiene, dressing, mobility, meal preparation, feeding, and daily wellness routines.
• Provided companionship and emotional support through patient communication and positive engagement.
• Observed changes in clients' health, behaviour, and overall condition and reported concerns appropriately.
• Maintained accurate care records and consistently followed established safety protocols and support routines.
• Adapted communication and assistance to individual needs while maintaining a calm, respectful, and supportive environment.

Caregiver at Self-Employed (2011-07 – 2014-11)

• Supported daily routines, supervision, emotional well-being, and safe day-to-day activities.
• Provided patient and nurturing assistance while encouraging comfort, participation, and independence.
• Used observation, multitasking, and clear communication to respond appropriately to changing daily needs.

Registry Agent (Full-Time) at Northeast Registries (2024-05 – 2025-06)

• Supported diverse clients using patience, active listening, problem-solving, confidentiality, and calm communication in challenging situations.

Client Support Executive at Self-Employed (2017-07 – 2023-12)

• Built trusted client relationships, identified individual needs, maintained organized follow-up records, and resolved concerns through clear communication.

Senior Analyst - Customer Support at eClerx Services Pvt. Ltd. (2014-12 – 2017-06)

• Used active listening, de-escalation, teamwork, and accurate documentation while supporting high volumes of customers.

Fast Track Training in Administrative Support Skills – Calgary Immigrant Women's Association (2024)

Master of Business Administration in Human Resources – Tilak Raj Chadha Institute of Management and Technology (2009)