Ismael Gadid

Enthusiastic help desk support professional seeking to benefit an IT Department with complex technical knowledge and strong time management skills. Skilled at building rapport with diverse individuals while handling complex technical issues. Vast knowledge of web applications, software and framework.

Help Desk Support Professional - American Express (GBT) - Ottawa, ON

(2024-01)

• Respond to client account questions, including billing and field service requests.
• Created service orders to replace defective parts or request technician assistance.
• Investigated reported issues and walked customers through scripted service protocols to rule out numerous problems, maintaining 95% of client satisfaction.
• Maintained up-to-date knowledge of all company products, service procedures and offerings to properly assist clients.

Retail Associate - Walmart - Orleans, Ontario

(2022-01 - 2023-05)

• Customer service
• Stocking
• Helping customers
• Cashier
• Responsible for my entire department

Sales Representative - Wash Dudes - Ottawa, Orleans

(2023-06 - 2023-11)

• Door to door sale
• Aerated lawns
• Window cleaning
• Selling cleaning products
• Rejuvenated lawns

High School Diploma - Gisele lalonde High school