Ismail Amuda

Caring, empathetic Substance Abuse Counselor with over 19 years of experience in Inpatient settings. Exceptionally talented at building rapport with different patient groups to encourage honesty and grow in recovery from substance abuse.

Kindhearted and compassionate

• Experience working in hospital, Schools, child care centers, social service or rehabilitation centers. Demonstrated ability to work effectively with all levels of staff, transdisciplinary teams, patients and their families.
•  Dedicated to promoting client dignity, independence, comfort, mobility and safety
• Demonstrated interpersonal, organizational and communication skills Proven track record in high quality customer service, excellent performance history and attendance record.
• Excellent judgment and tact combined with strong problem-solving/analytical skills when addressing multicultural issues
•  Computer Skills: Proficient in MS Office (Word, Excel, Outlook, PowerPoint) POS and CRMs, inputted information into database systems and responding effectively to phone / written / email inquiries 
• Decision making: analytical, conflict resolution, problem solving, decision making and active listening skills; diffuse difficult situations with tact and professionalism.

M.Sc. in Urban Planning: University of Lagos, Nigeria 2015

Diploma in Addiction Recovery support for Youth and Family, CDI College Toronto (In progress 2022/23)

Applied Suicide Intervention Skill Training – ASSIT December 2022

Standard First Aid and CPR/AED Level C, Canadian Red Cross, Toronto ON Sept. 2022

CPI – Nonviolent Crisis Intervention training program Oct.2022

WHMIS 2015 (G.H.S) certified

Workers H&S Awareness certified

Advanced Food Safety Certification-(Safe Check®) 2020

Accessibility for Ontarian with Disabilities Act, 2005 2021