Italia Blackman

I am a highly motivated, dependable, and enthusiastic individual who takes pride in my work and thrives both independently and as part of a team. As a graduate in Tourism and Travel Services, I have developed a strong foundation in customer service, travel operations, and client relations. During my time at Destination Experts, I gained valuable experience in travel marketing, client engagement, and sales support.

I also became proficient in creating travel content and using digital tools to promote travel services, enhance customer engagement, and contribute to business growth. I am keen on the opportunity being offered, and this letter is an expression of my interest in efforts to improve my educational experience and knowledge, becoming an esteemed member and ultimately striving to enhance my skills and be an asset to your organisation.

Cleaning Associate - Dexterra - Mississauga, ON

(2023-10 - 2024-01)

• Maintained cleanliness of classrooms and facilities to high standards
• Followed health, safety, and WHMIS guidelines consistently
• Supported onboarding and training of new employees
• Demonstrated reliability, punctuality, and teamwork in a fast-paced environment

Travel Consultant - Destination Experts - Toronto, ON

• Assisted with preparing onboarding welcome packages and orientation materials
• Created recruitment advertisements and promotional content for social media platforms
• Customised and managed Instagram page content
• Developed client newsletter templates and marketing materials to improve customer engagement
• Participated in mock travel booking exercises and invoicing activities to strengthen operational knowledge

Diploma - Tourism – Travel Services Management - Humber Polytechnic (2026-04)