Ivan Korolov

IT Support Specialist

Talent

OshawaMember since August 13, 2026

First-level IT supportWindows operating systemSoftware installationWindows-based workstationsNetwork connectivityNetworking fundamentalsCustomer serviceUser trainingMedical terminologyMRI examinations

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First-level IT supportWindows operating systemSoftware installationWindows-based workstationsNetwork connectivity

About

Experienced, friendly, accountable team member with training and experience in IT/Help Desk Support and as an MRI Technologist. Genuinely enjoys working with computers, troubleshooting technical issues, and helping people find solutions. Experienced with software installation, updates, IT support, and providing excellent service. Fluent in English, Ukrainian, Russian, and Polish.

Experience

Case Picker – Forklift Driver at Aspect Retail Logistics (2023-01 – Present)

Accurately selected customer orders in a high-volume distribution centre using picking technology.
Operated equipment to transport products and completed orders safely throughout the warehouse.
Built, wrapped, and staged pallets for shipment maintaining productivity and accuracy targets.
Loaded, unloaded, and manually handled cases weighing up to 50 lbs. in a fast-paced environment.

MRI Technologist at MRI Center (2015-01 – 2022-12)

Performed MRI examinations to produce high-quality diagnostic images for radiologist interpretation.
Prepared, screened, and positioned patients ensuring safety, comfort, and adherence to protocols.
Operated and adjusted MRI equipment to achieve optimal image quality and diagnostic accuracy.
Administered contrast agents as prescribed and monitored patients throughout imaging procedures.
Maintained patient records, upheld safety standards, and collaborated with healthcare teams to support accurate diagnosis and treatment planning.

IT Support Specialist at MRI Center (2009-01 – 2010-12)

Provided technical support, troubleshooting software, network, and system access issues.
Maintained workstations and peripheral devices while ensuring system reliability and security.
Supported healthcare applications, imaging systems, and electronic patient information systems.
Managed user accounts, software installations, system updates, and onboarding of new employees.
Delivered responsive customer service while documenting and resolving technical support requests.