Ivory Nicole

IDedicated and safety-conscious professional with a Class 2 license and extensive experience in large vehicle operations. Proven track record of navigating high-pressure transit environments, maintaining strict schedules, and providing exceptional service to the public. Highly skilled in conflict resolution and technical accuracy, ensuring both passenger safety and efficient administrative reporting.

Bus Operator at Stock Transportation (2023-01 – Present)

Operate large-capacity vehicles safely within urban and residential environments while maintaining compliance and managing high-stress situations.

• Operate large-capacity vehicles (up to 72 riders) safely within urban and residential environments
• Maintain a valid Class 2 license and adhere to all provincial transportation regulations
• Manage high-stress situations, including heavy traffic and passenger concerns, while maintaining a focus on road safety
• Communicate effectively with dispatch and maintenance teams regarding route updates or vehicle requirements

Sales & Customer Engagement at Knewsales (2020-01 – 2023-12)

Primary public representative for the company, building rapport with diverse individuals while meeting and exceeding performance targets.

• Acted as the primary public representative for the company, building rapport with a wide range of individuals
• Consistently met and exceeded performance targets through persistent effort and effective time management
• Practiced active listening to identify needs and provide immediate, helpful solutions

Data Administration & Records at SGL Glass (2019-01 – 2020-01)

Maintained data integrity while handling sensitive company documentation with emphasis on efficient filing systems and quality control.

• Maintained 100% data integrity while handling sensitive company documentation and records
• Streamlined digital filing systems to improve office efficiency and retrieval speed
• Performed rigorous quality control on outgoing documents to eliminate errors

Front-End Operations & Service at Quality Grand Hotel (2017-01 – 2020-01)

Resolved complex guest conflicts in a fast-paced hospitality setting while multitasking between phone lines, in-person requests, and administrative duties.

• Resolved complex guest conflicts with a calm, professional demeanor in a fast-paced hospitality setting
• Multitasked effectively between high-volume phone lines, in-person requests, and administrative duties
• Ensured seamless daily operations by coordinating closely with management and support staff

Business Administration in Business Administration

Post-Graduate Studies in Post-Graduate Studies

Advanced Marketing Diploma in Marketing

Business Management Diploma in Business Management

Hospitality Diploma in Hospitality