Jadan Downing

Project Coordinator and Operations professional with 4+ years of experience supporting sustainable infrastructure projects at Johnson Controls. Experienced in procurement, subcontract administration, vendor management, project documentation, AP/AR, and customer communication. Skilled in Oracle, Excel, and coordinating with vendors, customers, and internal project teams.

Customer Operations Associate at Johnson Controls (2022-06 – 2026-07)

• Supported sustainable infrastructure projects including HVAC upgrades, lighting retrofits, and solar installations.
• Coordinated procurement activities including purchase orders, subcontracts, change orders, and vendor documentation.
• Managed vendor onboarding and maintained accurate records in Oracle.
• Processed AP/AR invoices, payment documentation, cost transfers, and project financial records.
• Maintained project tracking logs, reporting spreadsheets, and documentation using Microsoft Excel.
• Communicated with customers, vendors, subcontractors, and internal teams to resolve issues and support project delivery.

Delivery Driver at Save-On-Foods (2021-01 – 2022-12)

• Provided reliable customer service while managing daily delivery schedules and accurate order fulfillment.

Customer Service Sales Associate at Eddie Bauer (2017-01 – 2021-12)

• Supported customers, sales operations, inventory organization, and issue resolution in a fast-paced retail environment.

Information Technology – Southern Alberta Institute of Technology (SAIT)

High School Diploma – Dr. E.P. Scarlett High School