Jadesola Shonupe

I am deeply passionate about creating exceptional experiences for clients while maintaining the integrity and accuracy of financial processes. In customer service, I thrive on building meaningful relationships, resolving issues with empathy and efficiency, and ensuring every client interaction leaves a positive impression. I genuinely enjoy helping people feel heard and supported.

In accounting, my passion lies in organizing financial data, identifying patterns, and ensuring every transaction tells a clear and truthful story. I take pride in the discipline and precision accounting requires, and I find satisfaction in turning complex numbers into insights that support decision-making and business growth.

Combining both fields, I enjoy being a reliable bridge between customers and financial clarity balancing service excellence with accurate, transparent accounting.

Tennyval Accounting Services, Miss ON Data Entry /Customer Service Representative

August 2024 – July 2025

• Handled outbound and inbound calls efficiently and professionally
• Responded to client questions, providing clear, accurate, and timely information about our services, policies, and processes.
• Handled customer complaints by providing solutions, often within a time limit, to ensure the customer is satisfied.
• Processed client requests, such as changes to service plans or project inquiries, ensuring all adjustments meet company standards and client needs.
• Inputted alphanumeric information into databases, spreadsheets, or software systems.
• Cross-checked data for errors or inconsistencies before and after entry.
• Handled sensitive or private information with discretion and following data privacy policies.

Complete Communications Ltd, Nigeria (New Media) Customer Service Representative

September 2019 – August 2023

• Greeted and welcome visitors in a professional and friendly manner
• Handled office correspondence, mail distribution, and deliveries
• Handled and managed both inbound and outbound calls promptly and appropriately
• Responded to client enquiries, provided accurate and timely information about our services, policies, and products.
• Maintained accurate records of client interactions, including inquiries, complaints, and resolutions, to track customer service metrics and identify areas for improvement.
• Resolved basic technical issues by troubleshooting basic connectivity problems and escalating more complex issues to technical support teams.

Access Bank Plc Lagos, Nigeria Cashier / Front Desk Teller

April 2011 – March 2012

• Processed customer transactions including deposits, withdrawals, check cashing, loan payments, and transfers.
• Process cash, credit, and digital payments accurately and efficiently.
• Managed cash drawers, counted money, ensured sufficient funds, and balanced the drawer at the end of the shift.
• Assisted customers with account-related requests such as balance inquiries, account updates, and statement reviews.
• Adhered to all bank policies, procedures, and regulatory requirements, ensuring customer information and financial data are protected.

Lagos State Polytechnic | Higher National Diploma in Accounting Lagos State, Nigeria |

Additional Courses

• Women In Cybersecurity (In-view) Costi - 2025
• Customer Service, Retail & Logistics - Peel Career Assessment Services - Mississauga, ON-2024

Digital Literacy - Peel Career Assessment Services - Mississauga, ON-2024