Jadesola Shonupe

Customer Service / Bookkeeping Account Data Entry

Talent

Toronto, Ontario25 CAD/hourMember since August 7, 2025

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bookkeeping accounting customer service data entry

About

I am deeply passionate about creating exceptional experiences for clients while maintaining the integrity and accuracy of financial processes. In customer service, I thrive on building meaningful relationships, resolving issues with empathy and efficiency, and ensuring every client interaction leaves a positive impression. I genuinely enjoy helping people feel heard and supported.

In accounting, my passion lies in organizing financial data, identifying patterns, and ensuring every transaction tells a clear and truthful story. I take pride in the discipline and precision accounting requires, and I find satisfaction in turning complex numbers into insights that support decision-making and business growth.

Combining both fields, I enjoy being a reliable bridge between customers and financial clarity balancing service excellence with accurate, transparent accounting.

Experience

Tennyval Accounting Services, Miss ON Data Entry /Customer Service Representative

August 2024 – July 2025

Handled outbound and inbound calls efficiently and professionally
Responded to client questions, providing clear, accurate, and timely information about our services, policies, and processes.
Handled customer complaints by providing solutions, often within a time limit, to ensure the customer is satisfied.
Processed client requests, such as changes to service plans or project inquiries, ensuring all adjustments meet company standards and client needs.
Inputted alphanumeric information into databases, spreadsheets, or software systems.
Cross-checked data for errors or inconsistencies before and after entry.
Handled sensitive or private information with discretion and following data privacy policies.

Complete Communications Ltd, Nigeria (New Media) Customer Service Representative

September 2019 – August 2023

Greeted and welcome visitors in a professional and friendly manner
Handled office correspondence, mail distribution, and deliveries
Handled and managed both inbound and outbound calls promptly and appropriately
Responded to client enquiries, provided accurate and timely information about our services, policies, and products.
Maintained accurate records of client interactions, including inquiries, complaints, and resolutions, to track customer service metrics and identify areas for improvement.
Resolved basic technical issues by troubleshooting basic connectivity problems and escalating more complex issues to technical support teams.

Access Bank Plc Lagos, Nigeria Cashier / Front Desk Teller

April 2011 – March 2012

Processed customer transactions including deposits, withdrawals, check cashing, loan payments, and transfers.
Process cash, credit, and digital payments accurately and efficiently.
Managed cash drawers, counted money, ensured sufficient funds, and balanced the drawer at the end of the shift.
Assisted customers with account-related requests such as balance inquiries, account updates, and statement reviews.
Adhered to all bank policies, procedures, and regulatory requirements, ensuring customer information and financial data are protected.