PRM Supervisor - SAMISIC ASSISTANCE - CALGARY, AB
(2021-07)
- Established and maintained an 99% Customer OTP standard
- Creating and distributing daily flight manifests
- Enforcing corporate and regulator safety and security practices
- Collaborating with the Manager and IOC to solution scheduling conflicts and flight delays
- Review and assigning of emails and phone calls for response by appropriate resource
- Liaise with customer and Samisic to resolve issues regarding passenger assistance and other matters that may arise
Chargehand(Shift Supervisor) - SWISSPORT - CALGARY, AB
(2014-02 - 2021-04)
- Plan, organize, or manage the work of staff to ensure that the work is accomplished in a manner consistent with organizational requirements
- Monitor operations to ensure that staff members comply with administrative policies and procedures
- Supervise staff assignments including Auditing flights, reporting, absences, and overtime
- Direct investigations to verify and resolve customer complaints
Customer Service Agent/ Lead/Trainer/Supervisor - SWISSPORT - CALGARY, AB
(2008-06 - 2020)
- Generate computer flight manifests and verify passenger counts
- Provide assistance and related customer services at the ticket counter, gate and baggage areas
- Plan and deploy resources to ensure that flights are leaving safely while also meeting and exceeding airline expectations
- Servicing customers by performing meet and greets
- Handle and address customer complaints professionally
- Obtained the Transport Canada Security card (RAIC)
