Jagjit Chatha

To secure a responsible career opportunity, where I can fully utilize my communication and management skills along with my professional experience, while also making a significant contribution to the success of my employer.

PRM Supervisor - SAMISIC ASSISTANCE - CALGARY, AB

(2021-07)

• Established and maintained an 99% Customer OTP standard
• Creating and distributing daily flight manifests
• Enforcing corporate and regulator safety and security practices
• Collaborating with the Manager and IOC to solution scheduling conflicts and flight delays
• Review and assigning of emails and phone calls for response by appropriate resource
• Liaise with customer and Samisic to resolve issues regarding passenger assistance and other matters that may arise

Chargehand(Shift Supervisor) - SWISSPORT - CALGARY, AB

(2014-02 - 2021-04)

• Plan, organize, or manage the work of staff to ensure that the work is accomplished in a manner consistent with organizational requirements
• Monitor operations to ensure that staff members comply with administrative policies and procedures
• Supervise staff assignments including Auditing flights, reporting, absences, and overtime
• Direct investigations to verify and resolve customer complaints

Customer Service Agent/ Lead/Trainer/Supervisor - SWISSPORT - CALGARY, AB

(2008-06 - 2020)

• Generate computer flight manifests and verify passenger counts
• Provide assistance and related customer services at the ticket counter, gate and baggage areas
• Plan and deploy resources to ensure that flights are leaving safely while also meeting and exceeding airline expectations
• Servicing customers by performing meet and greets
• Handle and address customer complaints professionally
• Obtained the Transport Canada Security card (RAIC)

Bachelor of Arts (1996 - 1999)

High School Diploma