Jagmeet Kaur

Customer-focused Shift Manager with hands-on experience in fast-paced service environments, cash handling, transaction accuracy, team leadership, and resolving customer concerns. Strong communicator with a Business Accounting education and proven ability to stay organized, detail-oriented, and calm while managing changing priorities. Seeking to bring transferable customer service and operational skills to TD as a Customer Experience Associate.

SHIFT MANAGER - TIM HORTONS - Dartmouth, NS

(2025-08)

• Lead shift operations in a high-volume customer service environment while maintaining friendly, efficient service.
• Process cash, debit, credit, and other customer payments accurately and follow established procedures.
• Listen to customer needs, answer questions, resolve concerns, and escalate unusual issues when appropriate.
• Supervise and support team members, delegate tasks, and communicate priorities to keep daily operations running smoothly.
• Maintain accurate cash controls, support opening/closing routines, and complete operational tasks with strong attention to detail.
• Promote teamwork, service standards, cleanliness, and consistent customer experiences during busy periods.

TEAM MEMBER - TIM HORTONS - Dartmouth, NS

(2023-09 - 2025-07)

• Provided exceptional customer service in a fast-paced environment and built positive interactions with customers.
• Operated the cash register, handled transactions, and processed payments accurately.
• Prepared and served beverages and menu items according to company standards.
• Collaborated effectively with team members to support smooth operations and timely service.

SECURITY GUARD

(2023-05 - 2023-08)

• Monitored premises, verified identification, and followed access-control procedures.
• Responded to incidents promptly and maintained clear, accurate logs and reports.
• Communicated calmly and professionally while handling safety and security concerns.

Business Accounting - Accounting - Niagara College (2023-04 - 2024-12)

High School Diploma - DAV Cent. Public School (2022)