Server - Montana's Chilliwack - Chilliwack, BC
(2025-01)
- Welcome guests, assist with menu selections, provide recommendations, and accommodate dietary restrictions.
- Accurately input food and beverage orders into the restaurant's POS system and communicate them to the kitchen or bar.
- Prepare itemized checks, process credit/cash transactions, and handle monetary operations accurately. Provide great dining experience to every customer.
Cashier/Customer Service/Merchandiser - Shoppers Drug Mart, Chilliwack, BC - Chilliwack, BC
(2024-01)
- Answer telephone and relay telephone calls and messages, assist customers to locate products and merchandise
- Providing excellent customer service, improve customer's shopping experience
- Process cash, debit and credit card transactions & refunds
Office Staff and Financial Sales Representative - AIA Life Assurance Corporation
(2018-01 - 2022-12)
- Regularly prepared, submitted and analyzed sales reports, administrative tasks, call clients for follow-ups
- Call clients, setting appointments for clients for product presentations and providing information. Achieving sales targets
- Offered product solutions on financial needs to bank customers. Cross-sell and upsell bank products
- Established, maintained good relations to coworkers and clients
- Provided excellent customer service and after sales service to clients
Customer Service Representative /Sales & Technical Support - Concentrix, Philippines - Philippines
(2014-01 - 2018-12)
- Troubleshoot equipment, modem, cable and internet
- Answered incoming calls from customers, resolved customer inquiries and requests. Hit sales targets
- Developed and maintained accurate files, process billing & payments, process orders, dispatch technicians on field
- Ensured customer requests were handled in an appropriate and timely manner
- Chat support, making reports and notation on customer's account
Supervisor/Subject Matter Expert - Concentrix, Philippines - Philippines
(2015-01 - 2018-12)
- Assisted agents on the floor by providing expertise to fill knowledge gaps and trained new agents
- Trained colleagues to reach customer service standard levels established by the company
- Completed reports, typing, updates, answering sup calls and emails, process payments and billings, orders.
Administrative Assistant/office staff - Iloilo Provincial Capitol Philippines - Philippines
(2013-01 - 2014-12)
Administrative Experience- organizing files, filing, typing, setting appointments and recording minutes of meeting, welcoming guest and participants during seminars, answering calls, scheduling appointments.
Business Manager - Fruitville Refreshments/School Internship
(2013-01 - 2014-12)
Server/Cashier - Nita's Restaurant
(2008-01 - 2010-12)
- Welcome customers, help them with food recommendation, provide exceptional customer service and great dining experience.
- Taking orders accurately and processing payments.
