Customer Service Attendant - BC Ferries - Tsawwassen
(2022-01 - 2026-07)
- Delivered friendly and efficient service to customers within a high-volume transportation hub.
- Provided comprehensive travel information, directions, and guidance on terminal procedures.
- Facilitated safe and orderly passenger flow, with a strong focus on accessibility and individual needs.
- Managed customer concerns with composure and professionalism, collaborating with team members for effective issue resolution.
- Adhered strictly to established safety, security, and operational protocols during routine service and service disruptions.
Canada Line First Responder - ProTrans BC/TransLink - Vancouver
(2009-10 - 2019-03)
- Assisted passengers in a busy public transit system by offering directions, support, and calm, professional customer service.
- Responded effectively to medical emergencies and safety incidents, administering First Aid and liaising with emergency services.
- Maintained situational awareness, managed passenger crowds, and communicated clearly during service disruptions and high-pressure scenarios.
- Completed comprehensive training in train operations, troubleshooting, emergency response, and customer service.
- Collaborated effectively with colleagues and operated independently to ensure safe and efficient transit operations.
Production Team Member - Mitchell Press - Vancouver
(2006-08 - 2009-04)
- Contributed to meeting production targets and deadlines through safe and efficient teamwork.
- Addressed daily operational challenges, maintained consistent attendance, and fostered an organised work environment.
Head of Security - Roxy Cabaret - Vancouver, Canada
(1993-05 - 1997-11)
- Oversaw crowd management, coordinated staff deployment, and liaised with police and emergency medical services.
Customer service - Fairview Pub and Liquor Store - Vancouver, Canada
(1999-01 - 2008-03)
- Provided customer assistance, processed transactions including payments and returns, and maintained thorough knowledge of store policies.
