James Howey
Print and Retail Services Courier
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About
Experienced in sales, organizational communication, and customer service. Developed and maintained productive interdepartmental relationships. Significant customer service and student support experience.
Experience
Print and Retail Services Courier at University of Waterloo (2024 – Present)
- Coordinated the delivery of sensitive materials containing staff and student personal information
- Analyze daily deliveries, conditions, and deadlines to establish delivery schedule.
- Maintain revenue generating assets, and company vehicle.
- Field student and customer questions and concerns as most visible member of department
On-Call Librarian at Waterloo Region District School Board (2022 – 2024)
- Implement plans left by staff librarian.
- Variable conditions dictated constant flexibility in duties and engagement.
- Assist students and educators with accessing library materials.
- Introduce students to the library’s collection, and arrange subcollections of items for specific projects and units.
- Received a clear Vulnerable Sector Check.
Teaching and Research Assistant at University of Waterloo (2019 – 2020)
- Led and organized tutorials, class materials, and assisted supervisor as needed.
- Met with students to discuss projects, concerns, and to triage.
- Enforced University of Waterloo policy, and conducted an investigation into a case of suspected plagiarism via interviews and material analysis.
Page at Waterloo Public Library
- Sorted, shelved, tracked and processed large volumes of items returned to the library.
- Established a new truncated training procedure that halved time from hiring to hands-on training.
W Print Services Courier and Printer Technician at University of Waterloo (2024 – Present)
On-Call Librarian at Waterloo Regional District School Board (2023 – 2024)
Customer Service and Social Media Representative at O2 Canada (Law Enforcement division) (2020 – 2020)
Teaching and Research Assistant at University of Waterloo (2019 – 2020)
Page at Waterloo Public Library (2014 – 2019)
President History Society at University of Waterloo (2017 – 2019)
Vice President and Director of External Affairs, Model United Nations at University of Waterloo (2016 – 2018)
Education
Master of Arts in History Thesis – Graveyard of Republics: An Analysis of Torture in Counterinsurgency – University of Waterloo
Bachelor of Arts in Joint Honours History and Political Science with a Specialization in International Relations, Dean’s Honours – University of Waterloo
Certificate in Data Analysis – SQL and Excel Focus – Conestoga College
