James Murphy

20 years in the industry, heading back to school but need a job for the summer.

General Manager – Brewpub - Collective Arts - 777 Dundas st Toronto Ontario

• Directed all aspects of brewpub operations including FOH, BOH, brewing coordination, and guest services.
• Grew annual revenue through targeted marketing strategies, event programming, and upselling initiatives.
• Oversaw a team of 10 employees, reducing turnover and boosting productivity through effective training and engagement.
• Implemented new POS and inventory systems, reducing costs and improving efficiency.
• Partnered with the brewing team to develop seasonal beer releases, increasing customer engagement.
• Maintained full compliance with alcohol licensing, food safety, and workplace safety regulations.

Assistant General Manager / Operations Manager - Burdock Brewery - 1082 Bloor st Toronto Ontario

• Supported the GM in overseeing daily operations and financial management.
• Designed and executed beer dinners, tap takeovers, and community events, improving sales and customer loyalty.
• Managed vendor relationships and negotiated contracts to improve cost efficiency.
• Conducted staff development workshops, improving service standards and product knowledge.

FOH Manager - Steamwhistle Brewery - Biergarten & Taproom

• Sales & Revenue Growth: Implementing upselling strategies, events, and promotions to maximize profitability.
• Team Leadership & Training: Recruiting, mentoring, and motivating staff to deliver exceptional customer service.
• Craft Beer Knowledge: Comprehensive understanding of brewing processes, styles, and food pairings.
• Supervised staff, ensuring high service standards during peak hours.
• Assisted in planning beer dinners, live music events, and seasonal promotions.
• Conducted staff beer training sessions to enhance product knowledge.
• Provided support in scheduling, payroll, and vendor ordering.