General Manager – Brewpub - Collective Arts - 777 Dundas st Toronto Ontario
- Directed all aspects of brewpub operations including FOH, BOH, brewing coordination, and guest services.
- Grew annual revenue through targeted marketing strategies, event programming, and upselling initiatives.
- Oversaw a team of 10 employees, reducing turnover and boosting productivity through effective training and engagement.
- Implemented new POS and inventory systems, reducing costs and improving efficiency.
- Partnered with the brewing team to develop seasonal beer releases, increasing customer engagement.
- Maintained full compliance with alcohol licensing, food safety, and workplace safety regulations.
Assistant General Manager / Operations Manager - Burdock Brewery - 1082 Bloor st Toronto Ontario
- Supported the GM in overseeing daily operations and financial management.
- Designed and executed beer dinners, tap takeovers, and community events, improving sales and customer loyalty.
- Managed vendor relationships and negotiated contracts to improve cost efficiency.
- Conducted staff development workshops, improving service standards and product knowledge.
FOH Manager - Steamwhistle Brewery - Biergarten & Taproom
- Sales & Revenue Growth: Implementing upselling strategies, events, and promotions to maximize profitability.
- Team Leadership & Training: Recruiting, mentoring, and motivating staff to deliver exceptional customer service.
- Craft Beer Knowledge: Comprehensive understanding of brewing processes, styles, and food pairings.
- Supervised staff, ensuring high service standards during peak hours.
- Assisted in planning beer dinners, live music events, and seasonal promotions.
- Conducted staff beer training sessions to enhance product knowledge.
- Provided support in scheduling, payroll, and vendor ordering.
