James Ogbonnaiye

A considerate and experienced child support worker with a proven track record of supporting children in school and residential settings. I am highly skilled in safeguarding, behavior management and promoting children development through learning and other engaging activities. I am dedicated to fostering positive relationships with children that I support and care about their entire wellbeing.

Child/Teens Support Worker at Teacheractive (2023-09 – Present)

• Assisting students of varying abilities by delivering engaging and interactive lessons prepared by subject teacher
• Working alongside the teacher to help students stay focused and engaged in the classroom
• Supporting children with special educational needs like autism, dyslexia and ADHD
• Establishing great relationships and effective communication with teachers and members of staff of various schools worked in to achieve success
• Participating in many continuous professional development activities, seminars, and training sessions to enhance teaching skills progression
• Prepare students for exams using thorough revision and sample exam exercises
• Prepare, create and adapt educational resources to make them engaging

Care and Support Worker at Desire Healthcare Services (2022-10 – 2023-12)

• Provided educational support to children with learning difficulties like dyslexia and ADHD, and behavioral challenges
• Planned educational tasks and activities to support children in improving their learning and making progress and development
• Supported children in outdoor and social recreational activities
• Monitored and recorded children's progress, behaviors and challenging aspects
• Assisted with personal care and hygiene needs
• Built positive relationship with service users, families and colleagues in order to keep ensuring adequate support of the service user
• Deliver personalised care to adults with different support needs including disabilities and learning difficulties

Team Member at KFC Middlehaven (2022-12 – 2023-09)

• Kept customer and food preparation areas clean and well-organized to maintain appearance and quality standards
• Completed opening, closing and shift change tasks in full to promote store efficiency
• Worked hard to learn all required tasks quickly to maximize performance
• Maximize customer satisfaction by quickly addressing and resolving complaints with food or service
• Drove goal achievement by quickly and accurately completing allocated tasks and helping team members
• Ensured proper hygiene within and surrounding the store premises

Back Office Transmission Team Lead at RGS Worldwide Limited (Orange Botswana Project) (2022-03 – 2022-09)

• Assisted with customer complaint investigations and drafted responses and resolutions
• Remote technical and operational support for field and maintenance teams
• Trained and helped less experienced staff manage workloads and assignments, facilitating fulfilment of organizational objectives
• Established and maintained back-office system for storing new and existing client profiles
• Supported senior management in devising and implementing strategies to improve business efficiency, performance, and success
• Actively engaged and maintained interfaces with key teams, groups and individuals within the customer and supplier organizations aimed at impacting the operation and performance of the network
• Created relevant documentation which defines the severity and scale of issues and provides a clear set of recommendations and options which can be presented to the customer
• Managed all access sites issues and degradations within the network
• Conducted data backups to preserve memory and information, promoting recovery during system failures
• Defined technical requirements by analyzing network bandwidth needs

Telecoms Engineer at Centdoor Limited (Nokia / Globacom Projects) (2020-01 – 2021-10)

• Aligned with project budgets to minimize costs and delays, meeting timely deadlines and quality standards
• Technical support, supervision and management of installation and implementation teams
• Commissioned and Integrated Nokia GSM, WCDMA and LTE SRAN
• Cutover of Nokia SRAN on the Globacom network
• Generated information and reports of contracts
• Supported Subcontractor teams on interpretation of sites engineering and plans
• Troubleshot and resolved issues that arose from hardware and software installations
• Conducted Performance Acceptance Test (PAT) with customer for onward handing over of sites
• Installation, commissioning, integration and maintenance of 2G, 3G and 4G SBTS in Badagry and Ota areas of Lagos
• Swap of existing 2G and 3G network to SBTS to incorporate a well monitored and managed network to reduce OPEX
• Supervised subcontractor teams on coupling and installation of antennae and radios
• Commissioned and Integrated Nokia Wavence transmission links
• Performed routing of service and management VLANs from aggregate sites routers to node sites
• Cross-connecting and working on Ceragon, Huawei and ZTE microwave transmission equipment

BTS Engineer at Centdoor Limited (Nokia / 9mobile Projects) (2019-05 – 2020-01)

• Managed technical reactive and preventative maintenance and repairs, optimizing operational capabilities
• Prevented telecommunication system malfunctions through routine inspections, performance tests and upgrades
• Managed regular maintenance, inspections and upgrades for telephone networks and broadband telecommunication within regional areas
• Installation, Commissioning, and acceptance testing of Nokia 2G BTS and 3G Node B
• Provided technical support including fault diagnosis, troubleshooting and resolutions of GSM/EDGE, 3G flexi BTS for team members
• Carried out Performance Acceptance Testing (PAT) on 2G (GSM/EDGE) and 3G (WCDMA/HSPA) sites

BTS Engineer at Egypro Limited (Nokia / 9mobile Projects) (2015-07 – 2019-05)

• Hardware installation supervision and implementation of Nokia Base Station Subsystem equipment and modules including Flexi multi-radio BTS (ESMC, FSME, FSMF, Airscale modules), RF modules (FRGP, FRGT, FXDB, FXEB, FXDU, AREA) and other related equipment for Etisalat network in region 1, Nigeria
• Installation and commissioning of SRAN in south-south region of Nigeria
• Swapped existing 2G and 3G network to SRAN to incorporate a well monitored and managed network to reduce OPEX
• Troubleshoot and clearing of active alarms on Nokia system and RF modules i.e., Airscale, FSMF, FXDU etc
• Performance of test calls, throughput tests, handover tests and provisional acceptance tests upon site integration
• External alarms testing generated from the cell site and coordinated with NOC
• Documenting, reporting, and updating of project progress and implementation deviations from plan

Transmission Engineer at Centdoor Limited (Nokia / EMTS Projects) (2014-10 – 2015-06)

• Installation, commissioning, and integration of flexi-HUB800 and FPMR microwave radio links
• Commission, maintenance and troubleshooting of high capacity SDH hops for STM-1 transmission on different technologies like SRT1F and flexi-trunk
• Test, integrate and troubleshooting of external alarms from BTS site passive infrastructure elements
• Troubleshoot and resolving of quality degraded alarms on RF lines
• In-depth knowledge and implementation of IP based network
• Team lead for cluster and reporting of team members activities
• Cross-connecting and working on Ceragon, Huawei and ZTE microwave transmission equipment

Transmission and BSS Engineer at Linksoft Communication System (Nokia / EMTS Projects) (2011-08 – 2014-09)

• Installation, Commissioning, and acceptance testing of Nokia-Siemens 2G base stations
• Handled tools and test instruments for optical fiber (OTDR), Feeder cable (VSWR), earth tester, TRX output power and earth measurements
• Nokia Siemens BTS/BSC equipment installations, management, and maintenance
• Basic concepts and login of BSC, needed for BTS integration, O&M, and troubleshooting
• Clearing of Traffic Channel TCH alarms, Quality of Service QOS alarm and other degraded alarms of the sites on the network
• Commission, maintenance and troubleshooting of high capacity SDH hops for STM-1 transmission on different technologies like SRT1F and flexi-trunk
• Installation, commissioning, and maintenance of flexi-HUB800 and FPMR flexi-packet radios
• Telnetting, networking and DCN of Hub800, FPMR and SRT1F radios

Master of Science in Project Management – Teesside University (2024)

Bachelor of Engineering in Electrical Engineering – University of Ilorin (2006)

O-levels – St. Anthony's Secondary School (1999)

Primary School Leaving Certificate – St. Joseph's Nursery/Primary School (1993)