Jamil Boukrab

Bilingual banking operations and financial investigations professional with experience in commercial banking, payment investigations, AML/KYC controls, client due diligence, and regulated financial operations. Skilled in reviewing complex documentation, researching transaction and accounting discrepancies, identifying root causes, documenting findings, and escalating potential risks. Experienced in supporting high-volume workflows, meeting service-level agreements, and maintaining accurate compliance records.

Fluent in English and French.

Senior Investigation Officer - CIBC Bank, Corporate Office - Toronto, ON

(2026)

• Receive and assess inquiries from internal and external stakeholders, including correspondent banks, branches, business units, and commercial and retail clients, using email, phone, mail, fax, and SWIFT channels.
• Investigate payment, transaction, and accounting entries to identify root causes of processing errors and breaks in Nostro or suspense accounts.
• Determine and execute appropriate corrective actions, including payment or accounting entries and stakeholder correspondence, within established service-level agreements.
• Document investigation steps, findings, and actions taken; communicate resolution status and outcomes to relevant teams within required timelines.
• Coordinate with business partners to obtain information, clarify procedures, and support effective case resolution.
• Escalate issues as appropriate and remain alert to recurring problems, potential losses, fraud indicators, and operational risk exposure.
• Apply departmental procedures and regulatory requirements while protecting confidential information; prioritize pending cases and cross-train to support team capacity.

Business Signing Officer (Operations Officer II) - TD Bank, Corporate Office - Markham, ON

(2023 - 2026)

• Collected, reviewed, and validated customer information and commercial deposit account documentation in line with KYC procedures, AML frameworks, and FINTRAC standards.
• Conducted quarterly due diligence reviews across a portfolio of 500+ commercial accounts, verifying incorporation details, ownership structures, and beneficial owners.
• Maintained complete compliance documentation for 200+ client files and achieved a 97% accuracy rate during annual audit review.
• Supported small-business account reviews and maintenance of client profiles and deposit relationships through cross-training.
• Resolved account discrepancies with relationship managers and branch staff and supported internal audits and compliance reviews.
• Provided operational support to in-house tellers and responded to compliance-related questions across commercial and small-business banking.

Bilingual Operations Officer - Nationwide Appraisal Services (NAS) - Markham, ON

(2019 - 2022)

• Reviewed and processed appraisal requests through the NAS appraisal management platform, following established departmental policies and procedures.
• Responded to phone and email inquiries from appraisers, applicants, lenders, and clients, providing updates and support throughout the request lifecycle.
• Coordinated with appraisers, lenders, management, and cross-functional teams to resolve issues and complete requests within service-level agreements.
• Maintained quality and productivity standards while building effective working relationships with stakeholders at different levels.

Mining Engineering Program - Mining Engineering - Laurentian University

Advanced Diploma - Civil Engineering Technology - Collège Boréal

Diploma - Electronics & Computerized Systems - EUREULEC Technical School

GED / Bachelor's-level studies - Experimental Sciences - Casablanca College